Plans and pricing

Transforming critical work at more than 25,000 companies.

"With PagerDuty, our customers are assured that we’re committed to short responses in a support policy and that they will be upheld. With the right people, technology, and processes in place, the sky is the limit."

Gadi Vered
Vice President of Customer Support

"Guidewire has aggressive SLAs with penalties if we don’t meet our commitments, so this extreme availability needs a lot of quick action facilitated by PagerDuty."

Muhammad Khan
Critical Escalation Manager

Questions? We have answers.

• How many users do I need?

  Every person added to your PagerDuty account is a paid user, including those who are receiving notifications or are included in a schedule.

• How does the 14-day trial work?

  Our trial is a full-featured free trial for 14 days that you can start using instantly. No credit card required so you won’t be charged until you are ready to buy. When you are ready, select any of the available plans to continue using PagerDuty.

• What are my payment options?

  We accept Visa, MasterCard, American Express, Discover, and JCB through your online account. Want to pay via invoice? Sure! We’ll gladly set up an annual invoice. Just call or contact us.

• How many systems can I monitor?

  You can monitor as many or as few systems as you want with PagerDuty. Whether you want to monitor one computer with Nagios or use Datadog, Icinga and Zenoss to monitor hundreds of applications across thousands of hosts, we won't charge you extra. We have 700+ pre-built integrations so you can connect PagerDuty to your monitoring tools of choice.

• How many notifications are included in my account?

  Notifications can be sent by email, push, SMS, and phone. All customers get unlimited email and push notifications. Professional, Business, and Digital Operations plans also get unlimited global SMS and phone notifications. Free customers receive 100 SMS and phone notifications.

• Can I only purchase AIOps?

  You will have to purchase at least one user on a Professional or Business Incident Response plan to be able to purchase AIOps.

• Are there any lower cost options for users who are not responders?

  You can purchase lower cost user licenses for business stakeholders who get read-only access to your PagerDuty products. If you purchase the Business plan or Digital Operations plan, stakeholder users can subscribe to incidents for real-time updates during critical outages to improve organization-wide response.

• How is PagerDuty AIOps priced?

  PagerDuty is committed to providing customers with the best value and ROI. With that in mind, PagerDuty AIOps is licensed per accepted event. Accepted events are any valid events that are sent to and processed by PagerDuty via email integration or API with a successful 2xx response. The number of events should correlate with the number of 2xx responses a customer receives back from the events API. For more details, go here.

• What's not included in Digital Operations Management?

  Global Event Orchastration is not included. See PagerDuty AIOps.