Collaboration is essential for smart and fast incident containment. In a distributed world, collaboration tools allow workers to converse in real-time, connect via video meetings, and quickly share documents. Collaboration Operations (CollabOps) tools like Slack, Microsoft Teams, and Zoom are often the primary interface for day-to-day work and communication. When using the PagerDuty integration with these tools, you can save time by avoiding frequent context switching and streamline traditionally manual and error-prone processes.
CollabOps tools are at the center of every successful DevOps, CSOps, BizOps, and ITOps organizations. By adding PagerDuty to CollabOps, responders can quickly and easily collaborate and respond to incidents. This reduces their mean time to acknowledgement (MTTA) and resolution (MTTR) by several minutes, thus reducing costs and ensuring less downtime. PagerDuty’s Slack integration saves on average 1 minute in MTTA and MTTR per incident.
Put PagerDuty at the center of your digital operations.
By using AI-powered event intelligence to understand and monitor events, we trigger incident response and on-call management. We also provide diagnostics and workflow automation for major incidents.
Our CollabOps integration mobilizes teams with dynamic conference bridges and real-time incident visibility via incident notification cards, incident updates and stakeholder communication.
The integration between PagerDuty and CollabOps provides responders with incident action and prompt resolution right where they work. By integrating PagerDuty’s powerful real-time operations platform to CollabOps, customers streamline incident remediation and reach operational maturity sooner.
PagerDuty + Slack
From Slack’s Workflow Builder to usage of MetaData, many modern teams rely on Slack for collaboration, flexibility, and automation. Slack helps keep everyone on the same page when things are running smoothly — and even more so when they are not.
Incorporating Slack’s collaboration functionally into PagerDuty Incident management is key for faster resolution as well as cost savings.
Learn more about PagerDuty and Slack Integration
Microsoft Teams
Many modern organizations count on Microsoft Teams to streamline collaboration, data sharing, and application development.
PagerDuty’s integration with Microsoft Teams streamlines collaboration and reduces incident acknowledgment and resolution times.
Learn more about PagerDuty and Microsoft Teams Integration.
Zoom
In a post-pandemic distributed world, enabling incident management through video chat or telephone from the office or home-office is critical for fast incident resolution.
PagerDuty’s integration with zoom enables the creation of one-touch, on-the-fly Zoom meetings that assemble response teams faster and at lower cost, from wherever the responders happen to be.
Learn more about PagerDuty’s Zoom Integration
Google Chat
With PagerDuty for Google Chat, responders can take action on incidents directly from the Google Chat conversation, and stay in the loop during outages, service disruptions, and escalations while at their desk or from their phone while on-the-go.
Learn more about PagerDuty for Google Chat
Bring Your Own Stack
You don't have to change your processes: we work with the tools you’re already using.
With 700+ native integrations and the ability to build and customize workflows with the extensible PagerDuty APIs, we integrate data from all your tools to give you insights into your IT infrastructure. Our enhanced Events API v2 automatically normalizes all inbound events into common fields.
Respond your way and with the tools, you like using our bi-directional extensions so you can eliminate tool toggling, fix issues in-line, and automate ops-related tasks with your preferred ChatOps tool.
"Our teams have dedicated Slack channels for their alerts, and PagerDuty is integrated into each of them. So straight away, you can see when there's a serious problem, you can see when someone acknowledges it, and you can see that it's being resolved—all in one channel. That means, in terms of recovery, there's just one log for that particular product."
Tom Clark
Head of Common Platform—ITV