Best Practices to Succeed as an Incident Responder

What do you do when the unexpected happens and causes customer-impacting downtime? It’s important that you are prepared and can get your systems back to full working order as quickly as possible. And to do so, it’s crucial to have a well-defined strategy in place to come together as a team, work the problem, and get to a solution quickly.

Drawing from the experiences of thousands of operationally mature teams, this incident responder training webinar will help you gain the understanding required to help support your team’s success when mitigating customer-impacting issues.

You’ll learn:

• What is incident response?
• The roles involved in incident response
• How to incorporate learnings from previous incident responses
• Skills for success