It’s never pleasant to be interrupted with the knowledge that you have an incident. It’s even worse when it takes you minutes — or hours — to determine that your incident was caused by one on another service. In today’s fast-paced world where technical infrastructure constantly evolves, understanding how services relate to one another is critical in the moments that matter.

Stefano Prezioso, Software Engineer at Twilio, and Brita Seltzer, Product at PagerDuty, discuss how Twilio’s expansion into a new market presented unique challenges in supporting the technical complexities of an evolving business, and how PagerDuty helped to provide transparency and critical context for responders on the broader technical ecosystem during incident triage.

Join us to learn:

• How to mature your incident response process with full service ownership
• Understand how mapping service dependencies within PagerDuty improves incident response and provides a single source of truth