In today’s complex organizations, a centralized IT Operations team typically works with distributed engineering teams that use modern methodologies such as Cloud services, DevOps and microservices. Though these tools have made it possible to deploy and maintain applications in production easily, they can also cause complexities which make it difficult for IT to quickly identify issues and probable root cause before customers are impacted.

In this session, you’ll hear from Gap Inc. and Cox Automotive on how they’ve improved incident response collaboration and coordination across IT service management and distributed engineering teams, using PagerDuty’s ServiceNow integration.

Learning Objectives:

• Learn best practices in helping IT Service Management and engineering teams work together to resolve incidents faster
• Understand how to utilize the PagerDuty / ServiceNow integration to enable teams to work in the tool that they are most familiar with