PayPal is one of the most innovative and well established fintech companies in the world, handling nearly 34 million transactions daily in 2019. Ensuring that its 325 million active users can access and use their accounts is mission critical, along with empowering its developers to constantly innovate and stay ahead of the competition.

In this session, Tim Armandpour, SVP of Engineering at PagerDuty and Wes Hummel, VP of Site Reliability Engineering at PayPal discuss the evolution of digital operations at PayPal, their cloud migration journey, and PayPal’s point of view on devops culture and the importance of service ownership.

Learning Objectives:

• Understand the importance of full service ownership and how to implement it
• Highlight the different metrics that can help you truly understand the customer experience