Enterprises are adopting cloud like never before, but it’s not just the technology that’s changing. In order to be successful, the people, the processes and the culture must also shift to fully capitalize on the benefits of cloud migration. Vincent Pham, Sr. Director of Enterprise Customer Success, shares how his team at PagerDuty is helping customers move to a full service ownership model, with best practices around managing culture change, gaining broader, company-wide support, and hiring for the right people and skills.

Learning Objectives:

• Learn best practices in mitigating culture change inside an organization
• Understand PagerDuty’s role in helping move companies toward a full service ownership model