In 2020, the global pandemic forced companies around the world to rapidly pivot to digital or move to the cloud. This had profound implications for IT organizations and teams responsible for supporting and scaling the business. Automation and machine learning have arisen as potential investment areas to help teams scale their operations in a cost-effective way while enabling faster incident resolution and fewer manual activities. But how does it fit in with the broader digital business strategy?

In this session, PagerDuty’s Director of Product Marketing Julian Dunn will speak with featured guest, Forrester Principal Analyst Charlie Betz, about the state of the industry and discuss trends that will impact developer and IT operations teams in 2021.

You’ll learn:

• Candid observations on the state of the industry looking back at 2020
• Key trends that will shape modern infrastructure and operations (I&O) in 2021
• Considerations for digital acceleration and automation to help ensure success for I&O teams in the new year