Ensuring IT can operate smoothly and efficiently should always be at the top of any business’s priority list, and never more so than in the middle of the greatest change to working patterns in decades.

What hasn’t changed in recent months are customer expectations: in the modern world, end-users expect a seamless, reliable, and secure experience every time. If they don’t get it, they’ll move on, and relying on an overworked support desk – who may not even see the ticket for hours – to address the issue risks losing business. When a service goes down, who better to get it up and running than the person who built it?

Instilling a culture of service ownership and a shift-left mindset into the business reduces downtime and customer impact, while also minimizing alert fatigue.

Changing a culture is no small task, however. In this webinar, we will look at how to create a culture of service ownership; how to help IT staff manage the high volume of alerts and unplanned work that the shift to digital has created; and how to tie it all together with a feedback loop in the organization.