Customers today expect a nearly perfect digital experience, every time. It only takes one bad experience for 51% of customers to leave and never come back to do business again. This continued rise in expectations means teams need to improve their customer support processes and upgrade their digital stack so they can serve customers in a more proactive way. Resolving customer issues faster requires tighter collaboration between teams and instant access to relevant customer information so they can take action quickly and efficiently. Salesforce Service Cloud enables customer support teams to have an open channel of communication with Engineering and IT so they can escalate an issue quickly and preserve the customer experience.
PagerDuty University continues its educational series on our partner integrations with Salesforce Service Cloud. This recently updated integration empowers Customer Service, Engineering, and IT teams to proactively resolve customer issues in real time by improving communication and collaboration.

This webinar, suitable for any PagerDuty user role, will cover:

• Setup and configuration basics
• Orchestrating responses and actions around customer-related issues
• Upgrading to version 2.0 of the Pagerduty for Salesforce Service Cloud