As organizations are speeding up their digital transformations, they need to embrace and adopt service ownership on the journey to operational digital maturity. Teams across industries around the world have been tasked with breaking down monoliths in a shift towards microservices architecture. With this move to services, organizations have found themselves faced with cultural transformation in order to empower their teams to successfully develop, deploy, and maintain services. However, improper configuration of services and a lack of a dynamic service dependency map can stifle a team’s ability to achieve their goals of flawless customer experience and uptime, as well as hinder their ability to maximize their investments in their ecosystem, which includes how they use PagerDuty.

But first, what is a “service?” And how can we lay them out in PagerDuty that maps to logical parts of your business?

Join PagerDuty’s Giran Moodley and Andrew Johnson as they walk through a methodology of using mind mapping techniques to work backwards from your business architecture and decompose it into services and teams, so you can truly understand how a technical service maps to a business one. They will also review how to implement a new feature, Service Graph, which teams can use to visualize service and ownership mappings as a living, breathing asset in order to accelerate incident response and maintain services architecture in real-time.

In this session, you will learn how to:

• Define and maintain your services architecture
• Apply best practices when setting up services while avoiding common pitfalls
• Make the shift by taking some key steps to start small and set yourself up for long-term success