In a time when customer service expectations are higher than ever, you shouldn’t be learning about issues from your customers.

In this session, Kat Gaines, Developer Advocate at PagerDuty, and Carrie Lacina, Senior Global Tech Ecosystem Partner Manager at PagerDuty, showcase how PagerDuty Customer Service Operations + Zendesk empowers customer service teams to resolve issues faster and get ahead of customer-impacting incidents.

You’ll learn how to leverage machine learning to inform customers before they know about a problem, with information on what to expect next, and provide differentiated responses for VIP customers. Hear how PagerDuty and Zendesk customers drive loyalty, improve CSAT, and exceed customer SLAs by resolving issues before they impact business.