“SOAPs (Service Orchestration and Automation Platforms) enable I&O leaders to design and implement business services. These platforms combine workflow orchestration, workload automation, and resource provisioning across an organization’s hybrid digital infrastructure.”

Automation is key to improving response time metrics such as mean time to recover (MTTR) from failures and time to remediate vulnerabilities.

SOAPs can eliminate toil by automating mundane tasks, such as:

• Response to events (e.g., out-of-memory, out-of-disk-space and high CPU usage)
• Response to security incidents, such as distributed denial of service (DDoS) attacks,
  ransomware attacks or data breaches

• Software upgrades and system configuration changes

And more.

To learn more about SOAPs and why PagerDuty was recognized by Gartner, download the Market Guide today.

Gartner Market Guide for for Service Orchestration and Automation Platforms, Chris Saunderson, Daniel Betts, Hassan Ennaciri, 23 January 2023

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.

Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.