In today’s always-on digital environment, customers expect that their products and services will always be available, and when disruptions do occur, they want updates immediately. Without proactive updates customer service teams experience high volumes of tickets asking for status updates that needs to filed and responded to, costing time and money. With PagerDuty Status Pages, you can now pair PagerDuty’s already tightly integrated digital operations platform to deliver the most seamless and comprehensive internal and external targeted customer communication status page in the market. This new addition will help service providers proactively communicate availability and incident updates to end customers, internal stakeholders, and partners with a single tool.

In this session, you will get first hand insights into how PagerDuty and our customers are using Status Pages, and why it’s been integral for helping teams consolidate tools, drive efficiencies and breaking silos to get their customer service and engineering teams working together and keeping their customers in the loop.

Join this webinar to learn how to:

• Reduce the high volume of support tickets that your customer service teams see
• Establish proactive communications and real-time status updates
• Save time and resources by eliminating the recopying of status updates between your technical and customer-facing teams