Leading industry analyst firm IDC recognizes that the signals of digital business monitoring are skyrocketing in volume and complexity, surpassing human capabilities. Don’t let this complexity hinder your customer experience. IDC recommends partnering with an event platform that combines both rules and AI-based event pattern triggers, empowering your IT staff, business leaders, and customer service team to efficiently manage this complexity and maintain uninterrupted customer experience.

To fully leverage these cutting-edge tools and tackle the challenges of real-time digital complexity, IDC advises investing in staff training to maximize the use of these tools. Stay ahead of the competition and ensure your business stays on top of the digital game.

Access the full report here for more details on how organizations using PagerDuty are:

• Increasing the efficiency and productivity of IT teams across the incident response life cycle.
• Significantly reducing the time required to identify, troubleshoot, and resolve issues.
• Creating a culture of autonomy and full-service ownership, which improves efficiencies in DevOps, IT, customer service, and security teams.
• Reducing the effects of unplanned downtime on business users and customers.