| In Alerting, Community, On-Call Life

The Roman Pillar of Justice Hackday is my favorite day of the month. Yet, it’s becoming increasingly difficult to win as PagerDuty hires more employees….

| In Community, ITOps & Modern Ops, Partnerships

Certification for Fuji release allows customers to improve on-call productivity If your enterprise’s IT operations team is delayed, it could mean big trouble. They perform…

| In Community, Partnerships

When you connect Moxtra to PagerDuty, you give your team a space where PagerDuty alerts can be seen by your entire team, and you can easily bring in outside parties to discuss and resolve the incident.

| In Community, Events, On-Call Life

I am not always a fan of “Women in Tech” events. So imagine my surprise to find myself spearheading a Women’s Leadership Circle here at PagerDuty. How do women-focused career events actually help?

Operations teams are receiving more telemetry data from monitoring systems than ever before. But they are struggling to sift through this data to find what really matters – resulting in alert fatigue and missed alerts. For this reason, we’re proud to announce that long-time partner Event Enrichment HQ is joining the PagerDuty family to deliver the industry’s first integrated event management and incident resolution platform. Adding Event Enrichment HQ and its keystone product, the Event Enrichment Platform (EEP), to PagerDuty helps you quiet your noisy monitoring systems, reduce alert fatigue, and slash your incident resolution times.

| In Community

Deploying in Salesforce requires a lot of steps. Each one must be performed manually and the entire process is prone to error. If you want to deploy to multiple environments then you have to repeat this entire process for each one. I wanted to use the same deployment system that we use for everything else at PagerDuty: n in-house deployment system named Igor controlled through our Lita bot called OfficerURL (URL for short), which allows us to deploy with a single command in Slack.

Don’t let the hardboiled-sounding name of our latest integration scare you off, because this monitoring service is a great way to get notified when one of your mission-critical scheduled tasks suddenly sleeps with the fishes. Dead Man’s Snitch is an uptime-monitor for cron or periodic jobs like backups or batch processing, and it alerts you when your jobs don’t run so you can investigate before it becomes a problem.

| In Alerting, Announcements, Community, Features

After getting our exciting entries from you guys and narrowing it down to five stellar finalists, you guys all helped #pickyourpage and now, we have our alert sound contest winner.

| In Announcements, Community, Partnerships

StatusCast is an application status page tool that allows you to proactively communicate uptime status to your end-users to improve customer satisfaction and loyalty. You can use StatusCast with PagerDuty to build a hosted status page in minutes and keep users informed with status updates via email, SMS, Twitter, Slack, HipChat etc.

| In Announcements, Community, Events

We’re excited to announce our first-ever custom alert sound contest! Beginning September 21, 2015, we will accept submissions for a chance to be included as an alert sound in our mobile app. We have a great community, and we want to see them get creative. Or ironic. Or immature. Songs, clever noises, avant-garde recordings of one hand clapping – all are welcome. Send your best creation to pickyourpage@pagerduty.com.

As indicated in a survey conducted by Forrester Research, a well-constructed IT Operations management system provides fast alert notification, keeps business-critical incidences from occurring at a minimum, and focuses on automation as a way of addressing issues. What we are actually seeing in the field today, however, doesn’t seem to line up with this approach. According to a recent Forrester thought leadership paper, incident resolution practices today are tactical, reactive, and harm commercial success. Listed below are some observations we are seeing with IT Organizations in the Enterprise.

| In Alerting, Announcements, Community, Features, On-Call Life

We’re pleased to announce our fourth major mobile release, which brings some significant improvements to the performance and usability of key parts of the app. With all these changes, it’s faster and easier than ever to see, investigate, and take action on problems in your system — driving down resolution time and helping your team improve your operations performance.

| In Announcements, Community, Reliability

We are delighted to announce that our Customer Support and Advocacy team won the Silver Stevie® Award in the Customer Service Department of the Year category in the 2015 International Business Awards. The award demonstrates PagerDuty’s commitment to its customers, as evidenced by a satisfaction rating that averaged 98.3 percent throughout 2014.

Etsy occasionally runs an engineer exchange program, where they trade engineers with another tech company to give both organizations insight into what the other does differently. PagerDuty was their most recent participant, and in May, I had the pleasure of spending a week at Etsy’s office in Brooklyn. I learned from their practices, observed what they were doing well, and gained insight into their team dynamics. Etsy has an amazing culture, and I observed the customs they put into place to maintain their environment of empathy, autonomy, and learning. It was a great example of the traditions a company can foster to maintain a productive and happy work environment.

| In Announcements, Community, Partnerships

Opsmatic provides real-time visibility of any change to the live state of your infrastructure and intelligently alerts you before trouble begins. The recent addition of Assertions gives you a precise way to check and enforce policy across all your hosts. It’s only natural that Opsmatic has partnered with PagerDuty to ensure flawless alerting and effective incident collaboration. PagerDuty’s operations performance platform ensures that the right people on your team get alerted and can resolve incidents before they become emergencies.

| In Community

Long-time PagerDuty customers Dropbox, Flipboard, and Splunk spoke about their hard-won experience, shared war stories, and discussed what they’ve learned about operations at scale. They also had advice about how what they’ve learned can be applied to other teams. We were delighted to talk with customers, partners, and the extended community about what it means to be operationally mature. Here is what was said about Operational Maturity.

This is a guest blog post written by Anthony Gibbons, the Operations Manager at Airhead Education. Anthony gives his perspective as a startup setting up PagerDuty as their IT Operations Software: “With the advent of cloud services and companies willing to integrate with each other, it is now entirely possible for a small startup to use the same monitoring tools as industry stars such as Airbnb, Pinterest and Path… It probably took me an hour to integrate all of my services with PagerDuty.”

| In Announcements, Community, Events

Five (count ‘em) PagerDuty engineers/product managers were chosen to speak at Velocity Santa Clara next week.
BOOM! What a beautiful world we live in. But what are they going to be speaking about? We’re glad you asked.