Zendesk and PagerDuty: Helping Teams Work Together in Harmony

By Ben Barclay | In Customers, Integrations

Tags Customer Service, integrations, zendesk

Your customers’ expectations are changing rapidly—they expect on-demand and personalized support whenever they interact with businesses. If one business doesn’t meet their expectations, they can…

Connect the Right Teams and Work Together to Quickly Resolve Customer Issues

By Rebecca Pilcher | In Integrations, Product

Tags Customer Service, customers, Incident Management, integrations, product, support

Today at PagerDuty Summit 2019, we announced PagerDuty for Customer Service—a powerful new way to connect Customer Service teams to engineering and IT teams. We…

New PagerDuty Solution Lets Companies Get Ahead of Customer Issues by Unifying Customer Service, Engineering, and IT Teams

By Evelyn Chea

Tags Customer Service, integrations, salesforce, zendesk

New PagerDuty Solution Lets Companies Get Ahead of Customer Issues by Unifying Customer Service, Engineering and IT Teams New partnerships and integrations with Zendesk and…

Cutting Response Time in Half while Increasing our Support Ticket Volume

By ryan | In Alerting, Operations Performance

Tags customer satisfaction, Customer Service, customer support, hipchat, incidents

Keeping our customers happy is a source of pride at PagerDuty. While having a reliable product that is loved by our customers makes our lives…

Meet the Support Team at PagerDuty

By Angela Chapman | In Announcements

Tags Customer Service, pagerduty jobs, PagerDuty Support, PagerDuty Team

We have a great team here that is dedicated to keeping PagerDuty online and make sure everyone who uses it to receive alerts, schedule their…