Minimizing Data Science Model Drift by Leveraging PagerDuty

By PagerDuty | In Automation, Incident Management & Response

Tags Business Ops, data science, machine learning, Model Drift, pagerduty

By Thomas Pin – Data Scientist PagerDuty has an Early Warning System (EWS) model which helps the Customer Success and Sales departments ascertain the wellness…

Transforming Customer Experience with Full-Service Ownership

By Nisha Prajapati | In Best Practices & Insights, Customer Service, Customer Spotlight, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Features, Full Service Ownership, Incident Management & Response, Incident Management Best Practices, Integrations, Summit, Use Cases & Solutions, Webinar

Tags Business Ops, CSOps, integrations, pagerduty, PagerDuty Summit, pdsummit, PDSummit22, zendesk

PagerDuty & Salesforce – New Features Release: Incident Objects

By Nisha Prajapati | In Best Practices & Insights, Customer Service, Customer Spotlight, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Engineering, Features, Incident Management & Response, Incident Management Best Practices, Integrations, Summit, Webinar

Tags Business Ops, CSOps, Customer Service, Customer Service Operations, pagerduty, PagerDuty Summit, pdsummit, PDSummit22, salesforce, salesforce service cloud

Happy Agents = Happy Customers: Empower Your Customer Service Team to Lead the Way

By Nisha Prajapati | In Customer Service, Customer Support, Customers, Digital Operations, Digital Transformation, Engineering, HumanOps, Incident Management & Response, Incident Management Best Practices, Summit, Tech Talk, Webinar

Tags Business Ops, CSOps, customer experience, Customer Service, Customer Service Operations, PagerDuty Summit, pdsummit, PDSummit22

CSOPs: The Proactive Approach with Zendesk

By Nisha Prajapati | In Customer Service, Integrations, Summit, Tech Talk, Webinar

Tags Business Ops, CSOps, customer story, integration, PagerDuty Summit, pdsummit, PDSummit22, zendesk