Establishing proactive, detailed communication around the ongoing status of an issue is crucial to building customer trust and loyalty. For too many enterprises, though, the process required to communicate quickly and proactively with customers has too many manual steps, too many handoffs, and too much complexity. 

PagerDuty Status Pages, now generally available, cut through that complexity. PagerDuty Status Pages enable brands to proactively inform and assist their customers in all situations by providing visual, real-time insights into an organization’s operations. When an incident occurs, PagerDuty users will be able to securely communicate real-time operational updates with customers directly from the PagerDuty Operations Cloud, and leverage their preferred audience-specific communication service. This new add-on feature extends PagerDuty’s customer service and incident response solutions to our partners and customers alike. 

The Benefits
We aim to make service agents’ lives easier, as well as save time and money for our customers. Now, with proactive communication, teams can let customers know there’s an issue before they’re even aware. This will reduce the number of tickets that pour into the customer service organization for review when there is an outage, as well as reduce the labor cost of each ticket. Having this single source of truth for the latest updates will also deflect other requests for information about the issue being routed to engineering teams, especially when time is paramount. Both DevOps and CSOps teams can easily stay on the same page, saving time and resources. 

The deep value to our customers also lies in the open transparency that you’re now able to create, especially during large-scale outages and events. With PagerDuty Status Pages, you’ll be able to cultivate trust in your relationships with your customers, allowing them to quickly know whenever a service is experiencing a problem while staying informed about the status they care most about. This will all be in the same place: a single source of truth.

The post Introducing PagerDuty Status Pages for Improved Customer Communication and Savings appeared first on PagerDuty.

Are you attending AWS re:Invent this year? Visit PagerDuty in the Expo hall at booth #3819 to learn about our AWS integrations, and how PagerDuty’s technology ecosystem helps you connect everything and unlock the full potential of your tool stack.

PagerDuty has over 700+ integrations with technology partners in DevOps, IT, Observability, Security, Business Operations, Customer Service, and more. We are teaming up with Datadog, Sumo Logic, Orca Security, HashiCorp, Crowdstrike, Dynatrace, GitLab, IBM Instana, JFrog, and Sysdig to bring you more opportunities to learn, win prizes, and celebrate our time together at AWS re:Invent!

As you plan your time at re:Invent, here are all of the ways that you can engage with PagerDuty and our technology partners.

FIRESIDE CHAT: AUTOMATE WITH PAGERDUTY + AWS WITH INDUSTRY LEADERS
Session # PRT 217
Mon, Nov 28th, 2:30pm at the Venetian Theatre

ECOSYSTEM PARTNER LIGHTING TALKS AT THE PAGERDUTY BOOTH: 
Come join us at our booth #3819 for the following presentations.

Tues, Nov 29th at 12:30 pm
Ecosystem Partner: JFrog
Presenter: Bill Manning, Solutions Engineering Manager

Tues, Nov 29th at 3:30 pm
Ecosystem Partner: GitLab
Presenter: Pete Goldberg, Director of Alliances

Tues, Nov 29th at 5:30 pm
Ecosystem Partner: Dynatrace
Presenter: Rob Jahn, Sr. Technical Partner Manager

Wed, Nov 30th at 1:30 pm
Ecosystem Partner: Orca Security
Presenter: Jacob Graves, Manager of Sales Engineering

Wed, Nov 30th at 3:30 pm
Ecosystem Partner: IBM Instana
Presenter: Mike Mallo, IBM Hybrid Cloud Offering Manager

Wed, Nov 30th at 5:30 pm
Ecosystem Partner: Sumo Logic
Presenter: Jose Nirranjan and Cruze Jesudoss, Enterprise Solutions Engineer

Thur, Dec 1st at 12:30pm
Ecosystem Partner: Sysdig
Presenters: Majid Hussain, Sr. Customer Solutions Engineer, Sysdig and Bobby Zimmerman, Solutions Consultant, PagerDuty

Thur, Dec 1st at 2:30pm
Ecosystem Partner: Crowdstrike
Presenter: Ted Pan, Technical Marketing Manager

PagerDuty experts will also be presenting at our partner’s booth
Tues, Nov 29th at 3:30 pm
Optimizing Response Time with PagerDuty + GitLab
Presenter: Bobby Dohil, Director, Global Tech Ecosystem at PagerDuty
GitLab Booth #228

Wed, Nov 30th at 1:15 pm
Accelerating Incident Resolution with PagerDuty and Sumo Logic through Automated Diagnostics
Presenters: Bobby Dohil, Director, Global Tech Ecosystem at PagerDuty and Jose Nirranjan and Cruze Jesudoss, Enterprise Solutions Engineer at Sumo Logic
Sumo Logic Booth #1120

Wed, Nov 30th at 1:00 pm
Fix Cloud Native Problems Faster! Better Together with Sysdig & PagerDuty
Presenters: Majid Hussain, Sr. Customer Solutions Engineer, Sysdig and Bobby Zimmerman, Solutions Consultant, PagerDuty
Sysdig Booth #618

PARTICIPATE IN OUR PARTNER PASSPORT PROGRAMS:
While you are at our booth, don’t forget to enter these awesome Partner Passport Programs. Collect stamps from each booth for a chance to win prize bundles, including Amazon, Airbnb, and airline gift cards, Nintendo Switch Lites, and more!

• DataDog Passport Program with PagerDuty, HashiCorp, and MongoDB
• Sumo Logic Passport Program with PagerDuty and Redis
• DevOps Passport Program with Granulate and Harness
  

PARTY WITH PAGERDUTY AND OUR PARTNERS – SPECIAL EVENTS: Come join us for good food, drinks, and conversations. Be sure to reserve your spot at each of the events.
DevOps After Dark: Granulate with PagerDuty, Gremlin, Sysdig, Coralogix, and LaunchDarkly are looking forward to hosting you at our DevOps After Dark party at re:Invent on Tue, November 29, 2022, 7:00 PM – 10:00 PM PST at Chayo Mexican Kitchen + Tequila Bar 3545 South Las Vegas Boulevard Las Vegas, NV 89109. Join us for margaritas, sliders, and beers. Reserve a spot.

DataDog Pub Crawl: DataDog with PagerDuty, HashiCorp, and MongoDB are hosting a pub crawl at re:Invent. Come mingle with us and have evening cocktails and conversation on Wed, November 30, 2022, 6:00 PM – 8:00 PM PST at Matteo‘s Ristorante Italiano. Reserve a spot.

Sumo Logic Sumo Slam Jam:  Sumo Logic with PagerDuty, Gigamon, and Redis are hosting a sumo slam jam on Wed, Nov 30, 2022, 8:00 PM PST at Omnia Nightclub at Caesars Palace.  Join us for electrifying entertainment – Live sumo wrestling, appetizers, and an open bar.  Reserve a spot.

Resources:
Thinking About Building a PagerDuty Integration? If you’d like to develop your own integration, check out our developer portal for resources or contact us about our partner program to learn more about partnering with PagerDuty. To learn more about PagerDuty’s integrations, the full listing is on our website. Join our community to stay up to date with what’s happening around the PagerDuty ecosystem.
Interested in learning more about how Process Automation can enhance your solution? Check out PagerDuty’s Process Automation.

The post PagerDuty Ecosystem Highlights at AWS re:Invent 2022 – Check Out Our Partnerships, AWS Integrations, and Win Prizes! appeared first on PagerDuty.

The past few years have led to a significant increase in customer demands, and customer service agents are feeling the pressure. According to a recent Zendesk CX Trends report, 68% of agents report feeling overwhelmed. Here at PagerDuty, we believe that happier customer service agents lead to more positive customer interactions and stronger relationships with your brand.

To help customer service teams address this, PagerDuty continues to deepen our integration with Zendesk to help customer service teams resolve incidents as fast and efficiently as possible. With our latest release, we are excited to announce that PagerDuty Automation Actions is now available within the PagerDuty application for Zendesk.

Empowering Customer Service Agents with Automation

PagerDuty Automation Actions quickly diagnose and remediate incidents by connecting responders to corrective automation within PagerDuty. With the latest release of the PagerDuty application for Zendesk, agents can automatically validate problems and capture critical information instantly for the team to diagnose and resolve. Agents are empowered to validate customer-impacting issues and run automation actions directly from the PagerDuty app for Zendesk. This reduces resolution times and eases the load on backend teams by instantly adding critical customer information for the teams resolving the problems. It also helps reduce the number of issues escalated to engineering teams. For example, if it’s non-urgent or not impacting customers from using the services.

Make customer service agents’ lives easier with Automation Actions

Customer service agents must be empowered to address critical incidents without adding to their burgeoning workload. Automation can help lighten that load and enable teams to do more. Here are a few ways automation can help make agents’ lives easier:

• Automation helps establish consistent reactions for repeat and similar issues; this helps with reporting after incidents for process improvement. 
• It improves Customer service agents’ efficiency when responding to cases.
• It helps to reduce the time to resolution.
• It allows agents to spend more time building and managing customer relationships.
• Automation reduces the opportunities to make mistakes when an agent has to perform manual tasks when responding to cases under customer pressure.

To learn more about how PagerDuty Automation Actions and Zendesk can work for you, visit PagerDuty’s knowledge base. Additionally, you can contact your account manager or request a demo today.

The post What’s New: Automation Actions in the PagerDuty Application for Zendesk appeared first on PagerDuty.