Feb 16, 2022
| In Customer Service
Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences…
May 24, 2021
In the world of digital transformation, keeping the focus on the customer experience is paramount. Systems are complex and increasingly distributed, which makes it difficult…
May 13, 2021
| In Customer Service
Connection, empathy, and speedy responses are more important in the Customer Support world today than they ever have been before. I’m writing this while sitting…