Customer Service Ops – New Features Release

By Hadijah Creary | In Customer Service

Tags Customer Service, dashboard, incident response, salesforce, salesforce service cloud, silos, tickets

Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences…

Break Down the Silos: Correlate Data Between Vendors

By Chris Riley | In Incident Management & Response, Incident Management Best Practices, Monitoring

Tags centralized incident management, full-stack visibility, Incident Management, IT silos, Monitoring, silos

Thanks to the DevOps movement, we now understand why software delivery chains that consist of a series of silos are bad. They complicate communication between…