salesforce service cloud Archives

Work Where You Are: PagerDuty for Customer Service Plus Salesforce Service Cloud

Aug 03, 2022

By Hadijah Creary | In Customer Service, Customer Support, Digital Operations, Digital Transformation, Engineering, Thoughts, Use Cases & Solutions

Tags CSOps, Customer Service, Customer Service Operations, customer service teams, engineer, engineering, engineering teams, incident resolution, salesforce, salesforce service cloud

PagerDuty & Salesforce – New Features Release: Incident Objects

Jul 27, 2022

By Nisha Prajapati | In Best Practices & Insights, Customer Service, Customer Spotlight, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Engineering, Features, Incident Management & Response, Incident Management Best Practices, Integrations, Summit, Webinar

Tags Business Ops, CSOps, Customer Service, Customer Service Operations, pagerduty, PagerDuty Summit, pdsummit, PDSummit22, salesforce, salesforce service cloud

A “Single Source of Truth”: New Tools for Fast, Efficient Customer Service

Jun 07, 2022

By Hadijah Creary | In Customer Service

Tags CSOps, Customer Service, salesforce, salesforce service cloud

Customer-facing teams have their hands full doing whatever they can to address customer issues quickly. At PagerDuty, our goal is to ease the burden of…

Customer Service Ops – New Features Release

Feb 16, 2022

By Hadijah Creary | In Customer Service

Tags Customer Service, dashboard, incident response, salesforce, salesforce service cloud, silos, tickets

Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences…