awards | Tags | PagerDuty Build It | Ship It | Own It Fri, 14 Jul 2023 17:33:08 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.1 An Honor that Deserves Repeating: PagerDuty Once Again Earns ‘Best Workplaces’ Accolades by Joe Militello https://www.pagerduty.com/blog/an-honor-that-deserves-repeating-pagerduty-once-again-earns-best-workplaces-accolades/ Tue, 18 Jul 2023 12:00:51 +0000 https://www.pagerduty.com/?p=83328 We’re thrilled to announce that Fortune Magazine has named PagerDuty one of 2023’s Best Workplaces in the Bay Area for the second year in a...

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We’re thrilled to announce that Fortune Magazine has named PagerDuty one of 2023’s Best Workplaces in the Bay Area for the second year in a row. We’ve also been recognized as an “Inspiring Workplace” in the US and EMEA (finalist); and a Best Company for Women and for People of Color to Advance. And today, we’re pleased to announce that we’ve been named to 2023’s Best Workplaces for Millennials!

According to the Fortune survey, 95% percent of PagerDuty employees said we are a great place to work. Said one respondent: “Management always strives to find out what their employees are interested in and are always looking to find opportunities to grow. I think this company definitely values the opinions of their employees and makes everyone feel like they have a voice!” 

Awards like these provide us a sense of achievement and pride, reflective of the passion and commitment of our Dutonians and the inclusive culture we’ve created together. Our mission-driven approach–providing value for customers but also recognizing that there’s no way we can support our customers unless we’re taking care of our employees–is why I joined PagerDuty and why I stay. We have a big vision and bigger ambitions, and we pursue them always with kindness, empathy, conviction, and collaboration. Here’s just some of the ways we’re living up to our ‘Best Place’ recognitions. 

Showing up for one another

Building a work model for the future and harnessing the power of Generative AI to accelerate our internal work and the power of the PagerDuty Operations Cloud are some of the ways we show up for our people and our customers. We support people inside and outside the workplace, with Inclusion, Diversity, and Equity (ID&E) at the core of our identity and business strategy, supported by our Employee Resource Groups (ERGs).

But most of all, we simply like and respect each other–no matter who you are or where you sit in the organization. When called upon, we show up. 

We show up for conferences and recruitment events. We show up for innovation around generative AI and host hackathons. We encourage experimentation and challenging conventions. 

“Pop-Ups” bring back in-person interaction

We want to provide employees with flexibility in how and where they work. But we also understand the importance of bringing people together in meaningful ways. In-person connections can enhance learning, decision-making, and innovation, not to mention deepen relationships across the team. 

It was in service to these principles that the PagerDuty Pop-Up program was born. We set out to create a low-cost, low-friction experience for employees at all levels to engage with colleagues. The ensuing day-long sessions consist of modules highlighting the business and our values, as well as local social impact and cultural experiences curated for each particular geographic area.  

The Pop-Ups are designed to build a greater sense of community among all Dutonians, whether they are direct colleagues or just meeting for the first time. You get a mix of business updates and camaraderie; peers sharing their expertise and problem solving in real-time. On multiple occasions these interactions have led to substantive changes in practices, products, and the way teams communicate across PagerDuty.

So far we have hosted fourteen events across eleven cities throughout the US and Portugal, impacting more than 300 Dutonians across 25 teams. We have expanded the scope of the program, including increasing the number of events to cover every major region we work in including EMEA, and APJ. As we continue to experiment with this model a few changes will be made to scale and mature our approach, adding more subject matter experts; planning longer days with more social time; and using the events as an incubator for creativity.

PagerDuty is where great humans work 

One other defining characteristic of PagerDuty is that we are very self aware, even self critical at times. We know we’re not done yet, that we can get better and improve the way we operate. This is empowering and motivating–it’s one one of the many reasons I love to get up every day and do my part to move PagerDuty forward. 

I’m therefore not surprised that we’ve been recognized as not just a great place to work, but an inspirational place, too. Anyone can come to PagerDuty and be their best selves without reservation or apology. Everyone has an opportunity to be successful, regardless of their personal background or experiences. 

Not every job gives you the ability to make an impact on the business or on people’s lives. Not every place allows you to develop your career while being surrounded by great humans. 

Not every company is like PagerDuty–in fact, no company is like us. We are PagerDuty. 

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PagerDuty Earns “Best Workplaces in the Bay Area” Recognition by Victoria Payne https://www.pagerduty.com/blog/pagerduty-earns-best-workplaces-in-the-bay-area-recognition/ Wed, 15 Jun 2022 14:00:04 +0000 https://www.pagerduty.com/?p=76810 Great Place to Work and Fortune magazine have named PagerDuty one of this year’s Best Workplaces in the Bay Area (we were certified as one...

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Great Place to Work and Fortune magazine have named PagerDuty one of this year’s Best Workplaces in the Bay Area (we were certified as one of the best places to work in the United States in 2020 and 2021). The award is based on an annual U.S. workforce study of more than one million. In the survey, 91% of PagerDuty employees said we are a great place to work, compared to 57% of employees at a typical U.S. based company.

We’re extremely proud of this award because it is reflective of our amazing people and special culture. A people-driven culture is in our DNA. Our employees own their work, career growth, and development, with support from a global team. We take pride in putting users first, while enjoying the freedom to learn, create, and take risks. 

But what actually makes PagerDuty so special?  

A company where culture counts 

As we’ve grown  – over 40% since March 2020 – we’ve never strayed from our People First mindset, and have been intentional about preserving the strongest parts of our culture, while evolving it to achieve our desired future state, aligned to the direction of our business and the needs of our customers. 

To do this, we formed our Culture and Strategy team at the beginning of this year. The mission of the Culture and Strategy team is to increase employee engagement throughout the entire employee lifecycle through intentional listening, activating our company values and practices, and communicating our employee value proposition to employees, customers, and partners. 

Cultivating a strong and sustainable company culture, especially when employees are distributed, was never a ‘nice to have’ for us, but a company imperative to connect employees to our goals, purpose, vision and mission, and each other. As we continue to grow and scale, rooting our behaviors, norms and people in our values is essential. 

Employee experience is a shared responsibility between the organization, our leaders and employees, and the Culture and Strategy team. Through its key pillars: listening, engagement, communications, the team is driving key programs and initiatives that support its mission and drive lasting change across the business. 

Supporting Dutonians outside of work 

We all felt the tectonic shift to working remotely – virtually no one was immune to the challenges of balancing work with family in a shared working space, assisting children with virtual learning, coping with isolation, and burnout. We knew we needed to adapt our benefits to help employees cope and thrive outside of the workplace.

We added new mental health services to our existing Employee Assistance Programs, including 24/7 emotional support, live behavioral coaching, and counseling. We also introduced Dutonian Wellness Days and Wellness Week – company-wide paid time off where all employees can unplug and recharge – and added paid time off for COVID-19 related illness and caregiving needs beyond what legislation required. 

Being your “whole self” both inside and outside of work is a core PagerDuty value. That’s why these and other offerings to support employee mental wellness and work-life balance will continue indefinitely. 

Inclusion, Diversity & Equity

At PagerDuty, Inclusion, Diversity, and Equity (ID&E) is central to our commitment to a workplace where everyone belongs and can succeed. The ability to bring yourself to work is core to our business strategy, and our long-term success requires that we build a workforce and culture representative of all the various communities and identities we serve. 

ID&E is also critical to attract, develop, and retain diverse talent. Our Employee Resource Groups (ERGs) give underrepresented communities a greater sense of inclusion and belonging. 

Social Impact

Our impact extends far beyond our company. Through PagerDuty.org, we help activate Dutonians as agents of change across myriad communities. For example:

  • We provide 20 hours of Volunteer Time Off (VTO) annually for employees to volunteer, vote or participate in nonpartisan voter engagement, and we offer giving credits for new hires, employees who log 5+ volunteer hours annually, and on each Giving Tuesday.
  • We lead monthly volunteer events, focused on advancing equity and justice and helping our nonprofit customers expand their reach 
  • We run a global council of impact ambassadors, and partner closely with our Employee Resource Groups (ERGs) through volunteering, match campaigns, and an ERG grant program. 
  • In 2020, 93% of Dutonians gave back through volunteering or financial contributions, totaling 2,860+ tracked volunteer hours for 110+ organizations, and nearly $196,000 donated through employee contributions and our employee matching program

We also launched a technical skill-based volunteer initiative to help PagerDuty grant partners and customers implement our platform in their mission-critical work. Working with partners like TrekMedics, PagerDuty plays a pivotal role in curing delays and improving outcomes in emergency response and healthcare for the most underserved populations. 

PagerDuty enables the right response at the right moment. We do this for our customers every day, and we also strive to do the same for our employees. It’s no wonder we’ve been recognized as one of the best workplaces in the Bay Area, and in the entire country and world as we extend our international presence.  

By supporting each other, caring about people’s lives outside of our jobs, and encouraging everyone to celebrate diversity and be their true selves, we are sure to remain a Great Place to Work for a very long time! Interested in working at PagerDuty? We’re hiring across the business.

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PagerDuty Recognized in G2’s Annual Best Software Awards by PagerDuty https://www.pagerduty.com/blog/g2crowd-best-software-awards-2020/ Tue, 21 Apr 2020 13:00:52 +0000 https://www.pagerduty.com/?p=60742 G2, the largest software marketplace and review platform, recently announced the 2020 winners of its annual Best Software Awards, which recognizes 100 companies globally—and PagerDuty...

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G2, the largest software marketplace and review platform, recently announced the 2020 winners of its annual Best Software Awards, which recognizes 100 companies globally—and PagerDuty is thrilled to be named the leader in the Incident Management category.

The equivalent of The People’s Choice Awards for tech companies, G2’s Best Software Awards provides the definitive ranking of the best software companies and products worldwide. Tech companies on the list are selected based on the data provided by its software users, and as a result, have proven their commitment to customers by providing technology that delivers.

With over 57,000 software companies on G2, PagerDuty is proud to be recognized as the leader in the Incident Management category. As it is based on customer feedback, this award is a reflection of our continued commitment to our customers to help them improve their digital operations beyond incident management. Here’s what some of our customers had to say:

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Finalists Announced for the 2019 Inclusion for Impact Awards by Michael Basilio https://www.pagerduty.com/blog/2019-inclusion-impact-awards-finalists/ Wed, 23 Jan 2019 18:48:29 +0000 https://www.pagerduty.com/?p=51642 After an inspiring awards event at SaaStr Annual 2018, PagerDuty is returning this year with the next installment of the Inclusion for Impact Awards. Once...

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After an inspiring awards event at SaaStr Annual 2018, PagerDuty is returning this year with the next installment of the Inclusion for Impact Awards. Once again partnering with Crunchbase, we put out a call for exceptional individuals who have made the biggest difference around inclusion, diversity, belonging, and equity in tech in the past year.

This year’s finalists have been selected from large pool of amazing entries. Nominations were received from influential members of the technology, venture capital, and inclusion and diversity communities who view the candidates as exceptional in their contributions to these critical endeavors in 2018.

The selection committee identified notable industry leaders, executives, and practitioners across four categories: The Change Agent, The Influencer, The Fearless Founder, and The Inclusion Innovator.

“Truly inclusive leadership and a diverse workforce isn’t easy to accomplish. PagerDuty and Crunchbase recognize this challenge, which is pervasive in the tech industry, and want to highlight the individuals who are working for material change. The Inclusion for Impact Awards celebrate the achievements of these noteworthy finalists,” said Gené Teare, Head of Content and Strategic Research at Crunchbase.

Finalists were vetted by select executives of PagerDuty and Crunchbase.

For a detailed description on the categories, please refer to the nomination form.

Please join us in congratulating the following award finalists:

The Change Agent
Natalie Bonifede, Global Diversity and Inclusion Business Partner, Pivotal, Inc.
Nick Mehta, CEO, Gainsight
Simone Shorter, Program Manager, People Operations, Wealthfront, Inc.
Tiffany Stevenson, Vice President, Global Head of Talent & Belonging, Box

The Influencer
Coco Brown, Founder & CEO, The Athena Alliance
Mark Madrid, CEO, Latino Business Action Network
Michelle Kim, CEO & Co-founder, Awaken
Sarah Friar, CEO, Nextdoor

The Fearless Founder
Charu Sharma, CEO, Next Play, Inc.
Erica Peterson, Founder & CEO, Moms Can: Code
Isaac Saldana, Founder & CEO, Joy Labs
Janice Omadeke, CEO, The Mentor Method
Leanne Pittsford, Founder, Lesbians Who Tech
Nina Baliga, Co-founder & CEO, <div>ersity

The Inclusion Innovator
Blockchain for Social Justice, Daisy Ozim, Director
CloudNOW.org, Jocelyn DeGance Graham, Founder
Silverline, Gireesh Sonnad, CEO
Textio, Kieran Snyder, CEO

The winners will be announced and celebrated during an inclusion networking event at SaaStr Annual 2019 on Tuesday, February 5, at 4:30 – 6:30 p.m. PT.

You won’t want to miss this unique opportunity to network with other attendees! Don’t forget this to mark this on your calendar—we look forward to having you join us to share and learn the positive and sustainable actions that can help promote inclusion within the tech community.

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Finalists for the Inaugural 2017 Inclusion for Impact Awards by Michael Basilio https://www.pagerduty.com/blog/inclusion-for-impact-awards-finalists/ Mon, 05 Feb 2018 13:00:11 +0000 https://www.pagerduty.com/?p=42099 Introducing the Finalists for the Inaugural 2017 Inclusion for Impact Awards from PagerDuty, Crunchbase, and SaaStr The 2017 Inclusion for Impact Awards finalists have been...

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Introducing the Finalists for the Inaugural 2017 Inclusion for Impact Awards from PagerDuty, Crunchbase, and SaaStr

The 2017 Inclusion for Impact Awards finalists have been selected amid a flurry of nominations coming in the final days. Out of the nearly 100 entries submitted for review, the selection committee identified the top women business executives and industry leaders across all listed categories. Nominations were received from influential members of the technology and venture capital communities who view the candidates as exceptional in their profession, as well as in their inclusion and diversity endeavors. These accomplished women and men have made a difference in 2017 and who will continue to make a difference in bringing about positive diversity changes in tech.

“It is great to step back and recognize individuals and firms that have put themselves out there to address diversity and inclusion as core to their business. Hopefully through these initiatives we can create a culture in tech that is inclusive.” said Gené Teare, Head of Content, Crunchbase.

Finalists were vetted by members of Crunchbase and PagerDuty. Data from Crunchbase was also used to aid in the selection process.

For a detailed description on the categories, please refer to our previous blog post.

The Change Agent

  • Erica Baker, Sr. Engineering Manager, Patreon
  • Amanda Hesser, CEO, Food52
  • Merrill Stubbs, President, Food52
  • Pooja Sankar, CEO, Piazza Technologies
  • Aubrey Blanche, Global Head of Diversity & Inclusion, Atlassian
  • Erin Reilly, VP, Social Impact, Twilio

The Influencer

  • Aileen Lee, Founder & Partner, Cowboy Ventures
  • Cyan Banister, Founders Fund, Partner
  • Kristen Green, Founding Partner, Forefronners Ventures
  • Karen Peacock, COO, Intercom
  • Claire Hughes Johnson, COO, Stripe
  • April Underwood, VP Product, Slack

The Fearless Female Founder

  • Rachel Carlson, CEO & Co-Founder, Guild Education
  • Laura Weidman Powers, Co-Founder, CEO of Code2040
  • Kieran Snyder, Co-Founder & CEO of Textio
  • Michel Feaster, CEO & Co-Founder, Usermind
  • Sarah Nahm, CEO, Lever
  • Stephanie Lampkin, Founder & CEO, Blendoor (StartX F15)

The Inclusion Innovators

  • Mike Cannon-Brookes, CEO & Co-Founder, Atlassian
  • Candice Morgan, Head of D&I, Pinterest
  • Harry Glaser, CEO & Co-Founder, Periscope Data
  • Sukhinder Singh Cassidy, CEO and Founder of theBoardlist
  • Rachel Williams, Global Head of Diversity & Inclusion, StubHub
  • Sonja Gittens-Ottley, Head of Diversity & Inclusion, Asana

The winners will be announced and celebrated at the exclusive SaaStr 2018 Diversity Party on February 6, 2018. They will also have $500 donated to an organization of their choice in their names. The reception will honor the winners’ journeys, as well as provide a unique networking opportunity for leaders to share best practices and make new connections for change.

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PagerDuty & SaaStr C-Level Diversity Awards by Kim Gengler https://www.pagerduty.com/blog/inclusion-for-impact-awards/ Fri, 19 Jan 2018 13:00:28 +0000 https://www.pagerduty.com/?p=41306 Announcing the First Inclusion for Impact Awards From PagerDuty, Crunchbase, and SaaStr In 2017, we saw an unprecedented movement within the technology industry to acknowledge...

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Announcing the First Inclusion for Impact Awards From PagerDuty, Crunchbase, and SaaStr


In 2017, we saw an unprecedented movement within the technology industry to acknowledge and address the diversity and inclusion issues that have too long been the norm. In an effort to celebrate those taking action, PagerDuty is joining forces with Crunchbase and SaaStr to identify and applaud women executives in various technology business roles. These women have excelled in both leadership and performance in their respective spheres of influence. The first Inclusion for Impact Awards will incentivize companies to recognize people and behaviors that affect tech positively. Our goal is to find the people who made the biggest difference in 2017—the leaders, movement starters, thought leaders, and negotiators who have been the most productive and innovative in bringing about positive diversity change.

How the Inclusion for Impact Awards Work

Partnering with Crunchbase and SaaStr, PagerDuty will identify and celebrate the people in tech and business that made the biggest impact in diversity in 2017. We will leverage the data collected by Crunchbase and work with a selection committee to determine the most influential inclusion leaders in four categories:

The Change Agent

This award recognizes a leader who has driven tangible change in all aspects of diversity and equality for their company and beyond in 2017. This includes spearheading cultural programs and hiring initiatives that foster an inclusive environment, as well as driving meaningful conversations and impact in the broader technology community. The selection committee will consider the nominees’ trailblazing efforts in one or more of the following areas:

  • Creation and promotion of a diverse and inclusive workplace
  • Demonstrated improvement in organization’s diversity numbers
  • Commitment to broader technology community change through participation in industry initiatives

The Influencer

This award recognizes the leader who has achieved business success while serving as a positive influence in their professional community. Most notably, this leader clearly demonstrates the ability to achieve their goals, advance their careers, and use creativity to solve problems, all while maintaining ethical standards. The selection committee will consider the nominees’ trailblazing efforts in the following areas:

  • Service as a mentor or trusted advisor to colleagues and others
  • Demonstrated commitment to the highest ethical standards
  • Contributions and leadership within the technology community

The Fearless Female Founder

This award recognizes a female founder who has overcome adversity to achieve major milestones for their company. Building a successful tech company from the ground up is a massive undertaking—but doing this as a female founder means added hurdles. Data from Crunchbase reveals that the percentage of female founders / CEOs who are able to raise funding drops off significantly after the seed stage. The selection committee will consider the nominees’ trailblazing efforts in one or more of the following areas:

  • Development of an entrepreneurial business environment that challenges the status quo
  • Achievement of significant business milestones in funding and revenue growth
  • Significant product innovation and customer adoption

The Inclusion Innovators

Many organizations claim to value diversity and inclusivity, but fail to put their money where their mouths are. This award recognizes the company that has demonstrated a true commitment to inclusion through clear action and tangible results. The organization that wins this category will have successfully connected with employees to create an environment that values diversity, and displayed a commitment to inclusion through hiring practices and cultural initiatives. The selection committee will consider the nominees’ trailblazing efforts in one or more of the following areas:

  • Leadership development training and advancement opportunities
  • Hiring practices that encourage diversity
  • Commitment to charitable causes and providing support and resources for underrepresented groups

The winners will be announced and celebrated at the exclusive SaaStr 2017 Diversity Party on February 6, 2018. They will also have $500 donated to an organization of their choice in their names. The reception will honor the winners’ journeys, as well as provide a unique networking opportunity for leaders to share best practices and make new connections for change.

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Announcing the Winners of 2017 PagerDuty Digital Operations Excellence Awards by Lisa Bregante https://www.pagerduty.com/blog/pdsummit17-awards-winners/ https://www.pagerduty.com/blog/pdsummit17-awards-winners/#respond Fri, 08 Sep 2017 16:35:25 +0000 https://www.pagerduty.com/?p=35934 The time has come to finally announce the winners of the second annual customer and partner awards, PagerDuty Digital Operations Excellence. The awards were announced...

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The time has come to finally announce the winners of the second annual customer and partner awards, PagerDuty Digital Operations Excellence. The awards were announced live on stage yesterday as part of our CEO’s Keynote at Summit 2017, in San Francisco. We’ve selected individuals and organizations that represent some of the best PagerDuty customers and partners who are implementing an innovative and transformative approach to digital operations management.

It is exciting to see the creative and impactful new use cases that have continued to germinate across the PagerDuty community.

Winners were announced in eight categories:

Partner Awards Categories

Innovation Award

The Partner Innovation Award recognizes an organization within the PagerDuty partner community that has achieved and/or demonstrated excellence in delivering value to the  PagerDuty customer community. The winner of this award reflects the top-performing partners within specific technology markets (e.g. cloud migration, toolchains, security, customer support, etc) and showcases how the partner has worked with PagerDuty and our customer community to deliver innovative solutions in the area of incident management.

Winner: Amazon Web Services

As a unique partner, AWS CloudWatch’s integration with PagerDuty creates a world-class, scalable solution that brings system-wide visibility and provides ultimate flexibility in digital operations management. The easy to implement solution requires no downtime, no need to re-architect your AWS environment and brings significant improvement to the overall customer experience.

Transformation Award

The Partner Transformation Award recognizes an organization within the PagerDuty partner community that has been in the forefront of digital transformation and has demonstrated either by their best practices, technology, or policies to improve operational performance and the customer experience.

Winner: Atlassian

Atlassian’s collaboration with PagerDuty has created a successful synergy between two industry-leading technologies that together deliver innovative solutions to help our customers deliver even better customer experiences. The integration extends PagerDuty into JIRA Software Cloud with powerful capabilities like easy setup, mapping, and one-click JIRA ticket creation. PagerDuty looks forward to furthering collaboration with Atlassian to continue to provide innovative solutions to our customers.

Customer Awards Categories

Scaling Digital Operations Management

The Scaling Digital Operations Management Award is given to an enterprise customer who uses PagerDuty to effectively align and engage the critical workforce across multiple organizations at scale.

Winner: Twitter

With more than 320 million active users and a platform that benchmarks real-time communication, Twitter has no margin for downtime. By leveraging PagerDuty, Twitter has assurance for the performance and availability of their overall service and micro-services. With a heavy focus on data and optimizing digital services, Twitter has extended core usage with PagerDuty’s robust REST API for custom reporting + analytics at scale.

Enterprise Winner: IBM

Even companies that have best of breed technology and long standing relationships with clients, such as IBM, need to continuously look for new ways to stay agile and deliver even better experiences. IBM not only leverages PagerDuty to flip their traditional development practices on its head but uses the tools to scale the process across the entire organization for agility across functions, ultimately delivering an exceptional client experience.

Customer Experience

The Customer Experience award is given to the customer who uses PagerDuty to ensure a seamless, omnichannel digital experience in order to provide world-class customer experience.

Winner: Gap

As a leading specialty retailer, Gap is expected to deliver world-class customer experience. As the demands of the digital world continue to grow, so does risk. Gap is leveraging PagerDuty to stay ahead of digital operations management, significantly drive down average time to respond and keep their business faster and more reliable than ever before. In addition, Gap is drastically improving the lives of on-call employees by delivering real-time transparency and actionable insights into critical incidents.

Best Customer Support Use Case

The Customer Support Use Case Award is given to the customer whose team has most shown significant improvement in mitigating and resolving customer-facing issues, to provide a seamless and positive experience.

Winner: GE Digital

GE Digital has transformed from 95 different support systems across eight organizations, to a single integrated digital customer support process. Through adoption of PagerDuty, GE Digital has proven a 66% reduction in the average time to resolve customer issues.

Best Security Incident Response

The Security Use Case Award is given to the customer whose team has effectively leveraged PagerDuty to gain critical insight into all security related touch points across the organization and rapidly deliver action.

Winner: Palo Alto Networks

Palo Alto Networks helps some of the most powerful companies mitigate cybersecurity risk. To stay successful, it is critical to stay two-steps ahead of any incident or potential downtime. By implementing PagerDuty, Palo Alto Networks has significantly improved how their team identifies, manages and responds to potential risk and allows their customers peace of mind so they can protect their most valued data assets and critical control systems.

Culture

The Culture Award honors a customer who has leveraged PagerDuty to maximize team health and build an agile, empowering culture for their teams.

Winner: Airbnb

With 150 million users and 3 million listings worldwide, Airbnb has completely disrupted the hospitality industry as it connects people to unique travel experiences. By leveraging PagerDuty with DevOps best practices, Airbnb enables more engineers across the organization to go on-call and ensure high-performing services at any scale. Airbnb is deeply engaged in driving accountability and balance across the critical tasks required to keep the lights on, as well as in proactively optimizing the health of their on-call teams.

Kick Start

The Kick Start Award is given to a start-up customer who has integrated PagerDuty to kick start their path to digital operations management.

Winner: Outcome Health

Dealing with the high-pressure demands of rapid growth, Outcome Health knew they couldn’t compromise the health of their digital infrastructure and operations. By turning to PagerDuty they were able to leverage an enterprise class solution that allowed them to streamline incident response management and go above and beyond to deliver exceptional customer experience.

A huge thank you to all of our customer and partner winners this year!

 

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Announcing the 2017 PagerDuty Customer and Partner Awards by Lisa Bregante https://www.pagerduty.com/blog/pdsummit17-awards/ https://www.pagerduty.com/blog/pdsummit17-awards/#respond Wed, 17 May 2017 12:30:17 +0000 https://www.pagerduty.com/?p=32272 Do you have what it takes to win the PagerDuty Digital Operations Excellence awards? PagerDuty is excited to recognize the achievements of the most successful...

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Do you have what it takes to win the PagerDuty Digital Operations Excellence awards? PagerDuty is excited to recognize the achievements of the most successful organizations with these awards at PagerDuty Summit 2017.

These awards are presented to acknowledge PagerDuty customers and partners who have implemented an innovative and transformative approach to digital operations management within their organizations. We want to recognize and thank you for being such a great and loyal PagerDuty advocates! This year we are expanding our awards program to honor the growing value, programs, and new use cases that have continued to germinate across our customer and partner organizations. Interested in hearing more about what these awards entail, please read on.

Customer Awards Categories

Scaling Digital Operations Management

The Scaling Digital Operations Management Award is given to an enterprise customer who uses PagerDuty to effectively align and engage the critical workforce across multiple organizations and functions at scale.

Innovation Awards

The Innovation Award will honor the most creative and forward-thinking use cases with the PagerDuty Digital Operations Management platform. The winner of this award will showcase how their organization has applied unique approaches to incident management.

Transformation Awards

The Transformation Award will recognize the organization that has been in the forefront of digital transformation and has evolved their practices and policies to improve operational performance and customer experience.

Best Security Incident Response

The Security Incident Response Award is given to the customer whose team has effectively leveraged PagerDuty to gain critical insight into security related touch points across the organization and rapidly deliver action when security incidents and risks have been identified.

Best Customer Support Use Case

The Customer Support Use Case Award is given to the customer whose team has shown significant improvement in mitigating and resolving customer-facing issues, to provide a seamless and positive experience. Customers who have used PagerDuty to deliver on customer support SLAs, providing 24×7 support and consistent service will be recognized.

Customer Experience

The Customer Experience Award is given to the customer who uses PagerDuty to ensure a seamless, omnichannel digital experience in order to provide world-class customer experience that impacts revenue and brand equity.

Kick Start

The Kick Start Award is given to a start-up customer who has integrated PagerDuty to kick start their path to digital operations management and excellence in customer experience through digital revenue streams.

Partner Awards Categories

Innovation Award

The Partner Innovation Award recognizes an organization within the PagerDuty partner community that has achieved and/or demonstrated excellence in delivering value to the  PagerDuty customer community. The winner of this award reflects the top-performing partner within specific technology markets (e.g. cloud migration, toolchains, security, customer support, etc) and showcases how the partner has worked with PagerDuty and our customer community to deliver innovative solutions in the area of incident management.

Transformation Award

The Partner Transformation Award will recognize an organization within the PagerDuty partner community that has been in the forefront of digital transformation and has demonstrated either by their best practices, technology, or policies to improve operational performance and the customer experience.

The Details

Deadline to Submit: Monday, July 17th

Finalists Notified: Tuesday, August 1st

  • The finalist in each category will be announced on September 7, 2017 via a post on the PagerDuty blog
  • Each award winner has the opportunity to promote the award on September 7, day of the conference via press release, blog post announcement and/or social media.

Winners will be announced on stage at PagerDuty Summit in San Francisco on September 7, 2017. Take a few minutes and share with us your innovation and transformation accomplishments. Submit your entry today.

To get you even more excited, check out the Customer and Partner winners from last year!


 

Updated 7/21 – Submissions are now closed.

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PagerDuty Honored with 2016 SaaS Awards as Best Enterprise-Level SaaS Product by Kim Gengler https://www.pagerduty.com/blog/2016-saas-awards-enterprise-product/ https://www.pagerduty.com/blog/2016-saas-awards-enterprise-product/#respond Mon, 22 Aug 2016 17:26:36 +0000 https://www.pagerduty.com/?p=24308 We’re thrilled to announce that PagerDuty has been recognized as the winner in the 2016 SaaS Awards “Best Enterprise-Level SaaS Product” category for our team’s dedication...

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saas-awardsWe’re thrilled to announce that PagerDuty has been recognized as the winner in the 2016 SaaS Awards “Best Enterprise-Level SaaS Product” category for our team’s dedication to improving the incident management lifecycle and the lives of ITOps and DevOps professionals leading modern operations. We are also pleased to be honored as a finalist for the “Best SaaS Product for Web Development” category, adding to our growing list of industry accolades in 2016.

The SaaS Awards recognize products for excellence and innovation in Software-as-a-Service. A sister program to the long-standing Cloud Awards, the SaaS Awards had over 200 organizations entered in it’s inaugural year, with international entries coming from North America, Canada, Australia, UK, Europe and the Middle East. We’re honored to have stood out amongst the nominees and earned global recognition for our product.

PagerDuty was recognized as the winner for our enterprise-grade incident management platform that was purpose-built to protect businesses from downtime and unreliable systems by enabling ITOps and DevOps teams to resolve problems faster, providing visibility across entire operations and streamlining each step of the incident management lifecycle. We’re proud to help enterprise customers deliver on the promise of agility and high availability, which translates into revenue in the digital age.

We were also recognized as a finalist in the “Best SaaS Product for Web Development” category for our innovations that help IT organization provide a best-in-class web experience to end users. By providing a unified view across the entirety of operations and correlating alerts with built-in triage and scheduling capabilities, PagerDuty empowers ITOps and DevOps teams to work collaboratively to address critical issues in real-time and helps agile development teams improve their ability to release and integrate changes quickly. PagerDuty gives engineers what’s needed to improve system reliability, while maintaining quality of life. Not only do we manage the process side of incident management, but we also highlight the people who make things happen and foster greater collaboration between teams.

We are honored to receive these accolades and earn recognition alongside a list of impressive winners and finalists. To view the list of winners, including PagerDuty in the Best Enterprise-Level SaaS Product awards category, visit: https://www.cloud-awards.com/2016-saas-shortlist/.

 

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Announcing the PagerDuty Operational Excellence and Innovation Awards by Lisa Bregante https://www.pagerduty.com/blog/operational-excellence-innovation-awards/ https://www.pagerduty.com/blog/operational-excellence-innovation-awards/#respond Wed, 29 Jun 2016 16:00:25 +0000 https://www.pagerduty.com/?p=23264 The PagerDuty Operational Excellence Award is setting out to showcase ITOps and DevOps teams that are accelerating delivery, while ensuring services and systems remain reliable and...

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The PagerDuty Operational Excellence Award is setting out to showcase ITOps and DevOps teams that are accelerating delivery, while ensuring services and systems remain reliable and available. These teams are tackling operational complexity head on to accelerate business and bring value to their customers. With the PagerDuty Innovation Award, we will honor inventive and exceptional use cases. These two awards will recognize and honor outstanding organizations that are accelerating digital business with operational maturity efforts, such as modern incident management. We encourage and challenge you to submit your stories today! Both of these awards will be presented at PagerDuty Summit on Tuesday, September 13th. To find out more details about the awards program, check out our PagerDuty Summit Awards website.
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Benefits for Award Winners

  • Recognition for best-in-breed operations and incident management that drives business value and customer delight.
  • Receive a team prize (a monthly delivery of cookies from The Cravory for a year) or the option to donate the value of the prize to a desired charity/non-profit on behalf of the winning team and company.  
  • Acknowledgment via an award ceremony at PagerDuty Summit, a blog post following the ceremony, a press release issued that week and social media mentions, in addition to other co-marketing possibilities.   

Be recognized as an outstanding and innovative operations organization and submit your story today for these exciting awards.

We look forward to seeing you at PagerDuty Summit!

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