Meeting users where they work is a key part of the PagerDuty experience. Whether it’s desktop, ChatOps, API, or mobile, we invest heavily in making it as easy as possible to access the information you need, when you need it. Even as we’ve evolved our product offerings over the years, the PagerDuty mobile application has been a critical component of the platform. Our goal is to provide our users with unparalleled convenience, responsiveness, and flexibility to ensure seamless incident management and collaboration across your organization. We’ve made significant investments in iOS and Android to help your teams resolve critical work from anywhere, anytime.

In this blog post, we’ll cover some of the key improvements we’ve made to the app in the past year to enhance your mobile experience. These include a new and modernized home page, incident workflows and custom fields for mobile, maintenance windows, and the latest OS requirements for Android and iOS.

Experience modernized navigation in your PagerDuty App

We’ve modernized the navigation experience for our mobile app to make user experiences faster and more efficient. Now you can navigate more easily between screens without having to return to the hidden hamburger menu. And, you can relaunch screens! This means you can move from one screen to another quickly and without any extra steps. Your user history will be preserved even while simultaneously navigating multiple screens. Make sure to read our Knowledge Base article about this update.

Trigger Incident Workflows – even on the go

Incident Workflows are now available on mobile! You can trigger a preconfigured Incident Workflow with just one click, directly from your incident detail screen. That means, if you always run through the same 5 actions every time you have a P1, such as creating an incident-specific Slack channel, starting up a conference bridge, or adding responders–all those steps can run automatically and immediately from a manual or conditional trigger.  Automating these manual steps gives valuable time back to the responder so they can jump right and start resolving the incident. Learn more about triggering Incident Workflows from your mobile device in the Knowledge Base or from our blog post.

Easily create, update, and delete Maintenance Windows

Maintenance Windows are now available in the PagerDuty mobile app, enabling responders to temporarily disable services and their integrations during maintenance. This reduces unnecessary interruptions when the team needs to focus. Read this blog on how to create and manage Maintenance Windows on mobile. Learn more about this feature by reading this Knowledge Base article.

Access Custom Fields on Incidents on your phone

We’ve introduced more flexibility by adding Custom Fields to incidents. Custom Fields allow teams to pull in important incident data from any system of record and provide responders with additional contextual information. This enables teams to triage and resolve incidents faster.

You can now configure, view and edit Custom Fields through both our web UI and APIs. And when you’re on the go, the PagerDuty mobile app allows you to view Custom Fields, so you can have more context around the incident. You can learn more about Custom Fields in our Knowledge Base. Also read about the top use cases for using this feature in our blog.

Important: Ensure your mobile experience is secure

Security is important. As such, we’ve been implementing updated minimum OS requirements to ensure that your mobile experience is up to date with security standards. As of April 10, 2023, the PagerDuty mobile app required Android 10.0 and iOS 15.0 or later versions. Hopefully you’ve upgraded by now, but if not, this is an important reminder to do so to guarantee seamless access to forthcoming mobile app updates.

Demo: Improving the PagerDuty mobile experience for you

To see all the features mentioned above in action, Senior Product Manager for Mobile, Vivek Saxena, demos all these features in this video.

There’s more to come on Mobile

At PagerDuty, we work hard to provide you with the best possible experience for your digital operations, no matter the device you use. This year we modernized and added new features to the PagerDuty mobile app to enable responders to adapt their work style according to their preferences without compromising efficiency. 

But that’s not all! We are already thinking about new fantastic features that will make your incident response process even better.

Stay tuned for our upcoming releases, including:

• Status Widget on the Home Screen: empowers users to quickly grasp the status of selected Business Services.
• Home Screen Customization: allows users to select and prioritize the widgets that are important to them.
• Analytics on Mobile: helps you understand how your organization is performing.
• Slack Information: provides the ability to join Slack channels associated with the incidents.

If you aren’t a PagerDuty customer yet, try it free for 14 days and explore how PagerDuty can enhance your incident management process.

For the mobile app, you can simply scan or click the QR Codes below and download it today.

iOS QR Code

Android QR Code

The post What’s New in PagerDuty iOS and Android Mobile Applications appeared first on PagerDuty.

This is why our roadmap has always focused on innovation designed to make your job easier: innovation with a purpose. At PagerDuty, we have been working with AI and machine learning for years, and have become the industry leader in AIOps. And it’s through that lens that we’ve evaluated GenAI–not for its own sake, but by asking ourselves how it could unlock more value across the PagerDuty Operations Cloud. 

From code co-pilots to incident response assistants, generative AI represents a tremendous opportunity. The ease and elegance of engaging with generative AI–its fundamental intuitiveness through a natural language interface–creates a step function opportunity to unlock the full potential of automation. There’s no question that automation has the potential to save time and money while increasing productivity and capacity, but automation initiatives can die under the weight of their own abstraction. 

GenAI brings a consumer-style simplicity to enterprise-grade automation and makes the realization of automation’s potential much more real. The pace of software development will only accelerate, and more software means more complexity–which makes DevOps more important than ever. 

Today, I’m excited to share the first three generative AI-supported capabilities PagerDuty is bringing to the PagerDuty Operations Cloud: 

AI Generated Status Updates

When unplanned, interrupt work strikes, communication and coordination are essential to resolution. Industry best practices recommend regular status updates to stakeholders and leadership every 30 minutes (at least) to be sure the business responds with one voice. But crafting those updates takes time and bears its own cognitive load at a time when your teams are already at surge capacity. We have customers who tell us that during major incidents they have three people dedicated to just status updates.

This was a perfect place for us to kick off a generative AI deployment. With generative AI integrated into our Status Update feature, teams can save cycles on what to say and to whom–they can generate persona-based status update drafts with just a few clicks. The new capability leverages AI to process all data related to the current incident and auto-generate a summary, offering key insights on events, progress and challenges. This feature enhances incident management workflows and streamlines communication in addition to saving time, allowing your team to focus on the real work of resolution.

Join the waitlist

AI Generated Incident Postmortems

Postmortems are a staple of operational excellence and a best practice often driven by site reliability engineering (SRE)–it’s how you learn what went wrong, where you could improve, and most importantly, how to avoid making the same mistakes again and again. 

Taking the time to document postmortems, however, can be challenging. It’s a drawn-out, manual (and occasionally emotional) process to collect all the relevant data points for review as a group. 

But imagine you had a virtual set of team members shadowing the incident from start to finish, a team whose only job is to create a timely and unbiased draft of your postmortem report. That’s exactly what we can give you by applying generative AI to automate the generation of comprehensive post-incident draft reports.

As you’ll see in the video, once an incident is resolved, the user can elect to generate a postmortem review, triggering the real-time, time-consuming collection of all available data around the incident at hand (including logs, metrics, and relevant Slack or Microsoft Teams conversations). It then produces a detailed report that highlights key findings, root causes and areas of improvement. Additionally, PagerDuty generates a list of recommended action items tailored to prevent similar issues from occurring in the future.

Not only will this feature save time, but it will also provide a starting point for capturing crucial learnings, fostering a culture of continuous improvement and enabling the team to spend more time on future proofing–which brings us back to the criticality of the human-in-the-loop approach to unlocking the power of generative AI when you’re talking about mission-critical work. 

Like the Status Update example above, automated incident postmortems require a person to provide expertise, judgment and oversight, validating and refining the report before releasing it for broader consumption. 

Join the waitlist

AI Generated Process Automation

We’ve been using automation across the PagerDuty Operations Cloud platform since its inception, partnering with many of you to provide scripts and plugins to automate workflows that help you manage and resolve unplanned work more quickly. Our customers use us every day–whether in the cloud or on prem–for infrastructure automation as well as driving Ansible, Terraform and Power Automate. But if the scripts and tools don’t already exist, you have to do the heavy lifting yourself to actually code the script.

No longer. With generative AI, we’ve built a co-author for your automation needs. It’s like having an extra developer on your team whom you can task with researching how to do what you want to do and then create the automation for you. And best of all, it’ll do it in your favorite scripting language or easily transition from one language to another, so you ultimately have full control. We’re bringing low-code capabilities to what used to be a high-code experience, without losing any power or flexibility. For example, you can simply state, “Write an automated workflow that adds a specific user to a group within Okta. I should be able to specify the user by email and group at runtime,” hit the generate button, and watch the magic happen.

Join the waitlist

We are early in a journey where generative AI will accelerate learning, eliminate toil and increase our productivity, while freeing us up for more creativity. 

With any new technology, there is risk. Managing that risk successfully is in our DNA, as our customers know from when we have introduced AI, machine learning and automation capabilities across the platform over the years. It’s why “human in the loop” is a central tenet in our AI work. And it’s why we’re moving quickly but keeping the tenets of fidelity, security and accuracy in mind as we build.  

We want your feedback and input–as the possibilities are endless. What matters to you the most? Join the waitlist for these features, and sign up to get development updates. We expect to begin releasing these capabilities over the coming months.

The post Generative AI for the PagerDuty Operations Cloud appeared first on PagerDuty.

This new capability enables us to automate repetitive work across the enterprise. This can include things like employee, customer and partner onboarding for business operations, sales and pipeline reporting for revenue teams, and any type of collaborative content review process like contracts, agreements, hiring and purchasing. In fact just about any existing repetitive workflow can be quickly adopted using an intuitive interface that requires no technical knowledge or coding whatsoever. 

Automation has always been at the forefront of PagerDuty’s focus on managing critical work. As the world becomes more unpredictable, the complexity of digital operations and the velocity with which companies conduct business continues to accelerate. Companies poised to win are the ones that empower their teams with automation in order to spend more time on innovation. Taxing people with repetitive tasks is unscalable and results in extra strain for your most skilled and limited resources, your employees.

When primary digital services are unavailable the business impacts can be astounding, so initially, we focused on automating major incident response for your highly skilled (and paid) developers and technical teams. PagerDuty pioneered automated incident response and automatic reactions when an incident occurs. We then turned to automating event management to reduce noise and false alarms and injected logic at machine time with Event Intelligence. In October 2020, we closed on the acquisition of Rundeck which we rapidly integrated onto the platform. This armed responders with task automation through runbooks, automated diagnostics, and automated remediations that drastically reduce the time it takes to solve problems and puts the power to do so in the hands of first responders, saving developers and highly skilled teams interruptions and escalations altogether.

With the addition of Catalytic capabilities and their skilled automation team, we expand on our scope, beyond just business critical digital services and into any business workflow across the enterprise. Removing redundant tasks and processes and ensuring service levels are met and exceeded across the business with as little human oversight as possible.

Today PagerDuty is tackling all repetitive operations work across the entire enterprise, focused on providing business-wide process automation and mobilization capabilities to any employee for any situation. 

We are beyond excited to expand our capabilities across the enterprise. As businesses become customer centric and digital services power every facet of our businesses, The PagerDuty Digital Operations Platform will expand to support every employee’s repetitive work, removing tasks and unnecessary interruptions so they can focus on what matters most. We will rapidly integrate Catalytic’s capabilities, like we did with Rundeck before them, and deliver a unified and integrated experience in short order.

Businesses have grown to trust PagerDuty with their most critical services. We’re excited to build on that trust and support your entire organization’s operations processes into the future.

Safe Harbor Statement

This communication contains “forward-looking statements” that are based on PagerDuty’s beliefs and assumptions and on information currently available to PagerDuty as of the date of this communication. Forward-looking statements include, but are not limited to, statements regarding [the anticipated timing of the consummation of the acquisition (if at all)], the expected benefits of the acquisition, the ability to successfully integrate Catalytic into PagerDuty’s business, the impact of the acquisition on PagerDuty’s products and services, and the capabilities of Catalytic’s products and services. There are a significant number of known and unknown risks, uncertainties, and other factors that could cause PagerDuty’s actual results, performance, or achievements to be materially different from those expressed or implied by the forward-looking statements, including: difficulties encountered in closing and integrating the merged business, technologies, personnel and operations; costs related to the acquisition; market acceptance of the acquisition and resulting products and services; PagerDuty’s inability to realize value from its significant investments in its business, including product and service innovations; and general market, political, economic and business conditions.

Additional information on potential factors that could affect PagerDuty’s financial results is included in the company’s Quarterly Report on Form 10-Q for the quarter ended October 31, 2021, which is on file with the U.S. Securities and Exchange Commission and PagerDuty’s other filings with the SEC. Except as required by law, PagerDuty undertakes no intention or obligation to update or revise any forward-looking statements or to update the reasons actual results could differ materially from those anticipated in the forward-looking statements, whether as a result of new information, future events or otherwise.

The post Mastering Digital Operations Across the Enterprise appeared first on PagerDuty.

AWS is a trusted cloud provider for many financial service organizations, whether they are cloud-native or operating hybrid-cloud infrastructures. Becoming a trusted partner is no small feat. PagerDuty demonstrated AWS expertise within the financial services industry and met a number of requirements, including successfully completing an audit of our financial services solution.

Now, PagerDuty together with AWS can help more financial service organizations take full advantage of cloud-scale while up-leveling their digital operations management through automation, DevOps, service ownership, and streamlined communication. 

Change Was Imminent

Digital transformation has swept across all industries and geographies regardless of company size, helping pave the way for delivering new customer experiences, enabling faster innovation, and taking advantage of cloud scale and agility. The cloud has also made it much easier for new cloud-native organizations to quickly deliver services that consumers have been asking for.

The financial sector was especially primed for change, as consumer demands were ever-growing. New incumbents entering the market drove all organizations towards faster innovation to stay competitive. Combined with the shift to remote in 2020, the timing has never been better for digital transformation. 

Migrate to Modernize

The road to modernization has its hurdles for established financial organizations that operate as monoliths. These companies needed to change so they would not just survive but thrive. 

The move to the cloud isn’t just about technology, it’s about operations and, most importantly, the people who make it all possible. Driving a huge organizational shift in the way financial service companies work requires an alignment across people, tools, and processes. 

Financial service organizations found themselves faced with additional challenges as they began their cloud migration journeys. Mitigating and reducing risk and meeting compliance requirements in a highly regulated market added to the complexity of cloud adoption. This means they need to select secure tools that have guardrails and controls already baked in so they can meet compliance and regulatory requirements, while taking full advantage of cloud scale and agility so they can innovate faster for their customers. 

PagerDuty + AWS 

Financial services impact millions of people and billions of dollars in revenue when they are down. Outages can also become more complex in the cloud, with hundreds of services all being interconnected and dependent on each other. When every second counts, you need a digital operations platform that will help you streamline and automate incident response and help align people, tools, and processes. 

The PagerDuty Operations Cloud manages all aspects of urgent and mission-critical work for a modern, digital business. It’s a scalable, secure, flexible platform built on AWS that integrates into and across enterprises, people, and technology to identify, escalate, automate and resolve urgent and time-sensitive work for these businesses before customers, employees, or the business’s reputation are impacted.  

Our industry-leading set of AWS integrations enables organizations of all sizes to harness the power of the cloud as teams transition from siloed and centralized approaches to multiple, distributed teams and hybrid infrastructure driving faster digital transformation, securely, at scale. 

With PagerDuty + AWS, financial service organizations can: 

• Streamline and automate incident response across the entire enterprise and hybrid-cloud infrastructure to deliver customer value
• Automate threat response processes for security issues that could impact AWS infrastructure and ensure the right people are immediately notified with PagerDuty’s integration with Amazon GuardDuty and AWS Security Hub 
• Ensure everyone has complete visibility and clear ownership across your technical and business services as you shift to a microservices architecture

With PagerDuty and our industry-leading AWS integrations, financial service organizations can accelerate their cloud migration and enterprise modernization initiatives by aligning people, tools, and processes. Financial service organizations can begin to break down the monolith and transition to a microservices architecture to gain cloud scale and agility. All this results in faster innovation and happier customers. 

To learn more, check out our recent webinar and presentation at re: Invent to learn more.

The post PagerDuty Receives Financial Services Competency From AWS appeared first on PagerDuty.

Before I get into the technicalities of what our solutions can do together, let me first set the scene on why we decided to do this, now.

Digital is the world’s operating system

In the last six months, the whole world has fundamentally shifted to digital as the default operating model. Even before the pandemic, 92% of companies said they needed to transform their business models to digital. Now we live, learn, and work primarily online. In the last three months alone, we’ve seen more e-commerce than we did in the last 10 years with most of our shopping, food delivery and entertainment happening virtually. Our customer and partner Zoom saw more than a 450% user increase this year as the world Zoomed into work and school.

Time is illusive

With the whole world online, all the time, time is incredibly fleeting and valuable. The cost of a minute of imperfection is higher than ever, which means digital services and the teams that run them are essential to business success Ops teams have transitioned from a supporting role to playing a leading role on the digital frontline, and they’re working an extra 10-15 hours a week, making personal sacrifices to make sure everything works. 

This fundamental shift in how we live has brought about a more chaotic and spontaneous way of working – unpredictable, emergent and mission critical. The future of work is real-time and customers expect a perfect experience. If a minute of failure cost you $100,000 last year, this year it will cost you half a million dollars. 

And the degree of difficulty and complexity has taken off too. As the whole world logged on in March, incidents increased nearly 40%.  This is where our acquisition of Rundeck comes in.

Rundeck and PagerDuty break new ground

Rundeck has more than 150 enterprise and mid-market customers worldwide and an active open source community of more than 60,000 users. Like PagerDuty, Rundeck is relied upon by frontline incident response teams, including engineering, IT, customer service and security. It empowers users with a self-service method to run automated machine-centric workflows – or runbooks – that prevent, diagnose, and resolve incidents at the push of a button. No matter their level of expertise, a responder can use Rundeck to resolve incidents fast without having to escalate.

In bringing Rundeck and  PagerDuty together, we’ve created something truly powerful, and industry leading that will make life better for our customers. We can now automate that unpredictable, emergent work for people AND machines, from prevention and diagnosis, through mobilizing and orchestrating teams, to recovery, remediation and learning: the entire incident response lifecycle.

Ultimately, for our customers, this means they can resolve faster, reduce costs and protect customer experience. They get back precious time to focus on innovation.

Thank you

To our 13,300 customers around the world, thank you for trusting us with your most important work. Thank you to your digital frontline teams that put faith in us every moment of the day to help keep services running. We know how difficult times are and we challenge ourselves every day to make sure we are delivering the most robust real-time incident response platform to the market.

This week, in addition to our new partnership with Rundeck, we are unveiling awesome platform updates at our annual conference, Summit20. We’re expecting more than 10,000 attendees across three days, and it’s not too late to register or download our sessions on-demand.

We hope you will join us.

Jennifer Tejada

CEO, PagerDuty

The post PagerDuty to Acquire Rundeck appeared first on PagerDuty.

Organizations with experienced crisis management teams are urgently adding capacity and adapting to distributed working models. And those who haven’t built crisis response teams before are grappling with how to rapidly train employees and get access to the right tools.

Whether it’s healthcare companies spinning up virtual care services almost overnight, or manufacturing and utilities providers working to ensure critical services don’t fail, we are seeing a dramatic increase in the number of COVID-19 related incidents being created on our platform.

Incidents that have “COVID-19,” “COVID19,” “coronavirus,” or “pandemic” in the title.

We’ve taken a look at what types of incidents teams are working on to understand the challenges our customers are facing and determine how we can help.

• Store closures: Retail organizations are being asked to close stores with very little notice, either per government order or due to an outbreak. These stores need real-time support from on-call IT/back office teams to ensure they can communicate with customers and employees and access the right systems and procedures to close a store.
• IT support for remote workers: With many organizations going remote with little to no notice, remote workers may be left without access to critical applications. IT teams must respond quickly to these needs and may also need to deploy or adjust their organization’s remote working capabilities for additional load or additional use cases.
• Preventing disruptions to manufacturing or supply chain: With non-essential business shutting down in many areas, compounded with the spread of the virus, having a central team that can quickly react to any gaps in manufacturing coverage or disruptions to deliveries is key to serving customers
• Restaurants and grocery stores closing their doors and offering food to go: Many of these businesses are moving to a mobile and web order experience for the first time and need to track order demand and fulfillment, often using new channels and working with third-party delivery services.
• Virtual healthcare provider networks: Many healthcare companies are setting up hotlines and call center services to provide home healthcare to patients. These hotlines engage trained professionals such as doctors, nurses, and counselors who are needed to help share time-sensitive information, answer questions, and create a central place to report COVID-19 cases and receive directions about home care and quarantine best practices, as well as symptoms to be aware of.
• New resources for customers: Many companies have a team setting up dedicated web pages or sites to address customer concerns, provide resources, or to set up new workflows specific to the pandemic—e.g., how do I get a refund for my booked travel? What scheduled sports games are canceled?
• General COVID-19 crisis management: Putting a central team on call for a company or division to ensure any reports related to COVID-19 get to the team tasked with managing through the crisis. PagerDuty is a great example of this: We have a central team, and they need to know about any possible or confirmed cases of COVID-19—both to ensure employees have access to the resources and help they need, and that any potentially impacted staff and management are informed.

At PagerDuty, our crisis management relies on, well, PagerDuty (you can read more about our use of PagerDuty in this blog post.) If you are working to organize your crisis management team, here are three areas you should focus on:

1. Rapidly Setting Up Communication Channels, and Dividing Roles and Responsibilities

As a crisis management leader, your initial instinct is probably to set up one or more dedicated email addresses or phone numbers that employees, customers, or stakeholders can use to contact your team about any of the situations mentioned previously. But configuring an email address or telephone number is the easy part. What individuals or teams should be the first points of contact for each type of issue? How will we get in touch with them? Who is next in line for escalation if that person is unreachable? How will they collaborate when they’re on the go or working from home?

You might be tempted to immediately lay your hands on a tool, but taking a moment to think through the answers to some of these questions will help you save precious time when it comes time to configuring that tool. Once you’ve done so, PagerDuty can help with routing emails and urgent phone calls to your crisis management team and setting up an on-call rotation so that individual team members don’t get burned out. It only takes about 20 minutes to get up and running with PagerDuty.

2. Setting Up Prioritization of Incoming Issues

Issues arising from COVID-19 can be numerous and vary in both severity and business impact. You need a way to prioritize issues according to their impact to employees, customers, and the business overall. For example, an employee that becomes infected with COVID-19 is a serious situation—but it would become much more serious if, say, they were in contact with customers recently. Your email and telephone hotlines that you set up above may be flooded with a variety of issues of differing levels of severity, and your crisis management team needs a way to react to the ones of most concern while not allowing less-important issues to consume valuable time.

3. Communicating With the Business and Other Stakeholders

Lastly, you need to quickly implement standard ways that business leaders and other stakeholders such as partners will be updated about situations that arise. Establishing communication channels such as standardized email templates and dashboards will increase the level of confidence and reduce the panic that stakeholders have when they don’t “feel informed.”

Furthermore, using technology to set expectations about the format and frequency of communications allows your crisis management team to not get distracted by constant inbound requests for updates by email or telephone, allowing them to focus their limited time on what’s actually important: solving the issue.

Resources to Help You Get Started

At PagerDuty, we realize that these are uncertain times for everyone and, in particular, for organizations who have never undergone a crisis of this magnitude or duration. We’re extending our 10 years of experience helping IT and DevOps teams manage urgent, real-time work into helping you manage this unprecedented situation. To that end, we’ve created several resources that can help you navigate:

• Video: Setting Up PagerDuty for Crisis Response
• PagerDuty University Class: Using PagerDuty for Emergency Response: Live Webinar
• Incident Response for Non-Technical Teams
• Communicating With Internal Stakeholders
• How We Use PagerDuty for Emergency Response

Click here to learn more about using PagerDuty for Crisis Management and to connect with our team.

The post Setting Up a Distributed Crisis Management Team for COVID-19? We Can Help appeared first on PagerDuty.

Why This Matters

Now, more than ever, healthcare organizations need to be on—in other words, they need to be up and running as efficiently and reliably as possible. PagerDuty’s platform can help healthcare organizations respond via digital solutions to support effective and timely monitoring of COVID-19 infections and response, and centralize data to provide visibility to Emergency Operations Centers. Providing this support enables healthcare providers to continue to provide consistent and uninterrupted routine care, which is essential for maintaining long-term community health.

Additionally, we have donated to the Silicon Valley Community Foundation’s COVID-19 Response Fund, the CDC Foundation, and the UN Foundation / WHO COVID-19 Solidarity Response Fund. Each of these organizations plays a unique role in the massive required effort to keep the world safe. This includes preparing for and responding to the COVID-19 crisis by rapidly detecting cases and stopping transmission of the virus. It also means caring for those directly affected, as well as for the most at-risk, who face lost employment and essentials such as food and housing.

These contributions underline the PagerDuty.org Fund’s commitment to Time-Critical Global Health to connect communities to essential medical care, and will help improve speed and coordination, which are vital to the containment and treatment of COVID-19, as well as support the immediate and ongoing health of local communities globally.

Our Commitment to the Community

When we took the Pledge 1% in September 2017, we committed one percent each of product, employee working time, and company equity to accelerate the work of nonprofit partners around the world—and in response to the COVID-19 crisis, we continue to stand by our community by:

• Matching employee donations to the CDC Foundation, the COVID-19 Solidarity Response Fund for WHO, and Medecins Sans Frontieres.
• Encouraging virtual volunteering with CareerVillage, Upwardly Global, Missing Maps, and Tarjimly.
• Joining with other Bay Area tech companies to provide vital support to Bay Area families, nonprofits, and small businesses, as well as our global communities.

These are unprecedented times, and we all must do our part to help contain the spread of the virus to protect the most vulnerable in our communities. Our hearts go out to all those affected by COVID-19, and we are thankful to all healthcare providers working on the front lines of this crisis.

The post Helping Communities Respond Fast and Resolve Faster During COVID-19 appeared first on PagerDuty.

We know that the diverse impacts of the coronavirus are felt by many. Our thoughts are with those of you who are directly or indirectly affected by the global coronavirus (COVID-19) pandemic. Together, we are experiencing an unprecedented situation, one that is creating new challenges for everyone. As in the past, and during this uncertain time, we at PagerDuty are taking several intentional steps to help our communities cope and thrive.

Our Commitment to #StoptheSpread

As a company founded to help developers respond to mission-critical issues, we are grateful for the sacrifices of those on the front line of medical response and for teams across the healthcare industry who are working around the clock to provide critical care and protect us. Starting today we are offering healthcare organizations 20 free PagerDuty licenses for six months. Now, more than ever, these organizations need to be prepared, available, and “always on.” Whether it’s managing your minute-to-minute COVID-19 response or ensuring that your systems to manage care and ensure patient trust are working perfectly, PagerDuty can help healthcare organizations respond to this crisis.

Beyond this, we are deepening our commitment to Time-Critical Global Health by supporting organizations on the front lines of the COVID-19 response. Through PagerDuty.org, our social impact arm, we are providing financial support to the Silicon Valley Community Foundation’s COVID-19 Response Fund, the CDC Foundation, and the UN Foundation / WHO COVID-19 Solidarity Response Fund.

At PagerDuty, our entire team is committed to #StopTheSpread and we prioritize the health and safety of our employees and their families first. Our offices are closed, we are working remotely, and we have ceased all business travel and events in a coordinated social distancing effort. As a distributed business, this has been a smooth transition for us, and we’ve been able to continue to meet all of our commitments to our customers, leveraging our cloud-native, digital-first culture. But we understand that for the majority of businesses, the reality is very different. Your company may be facing the need to become a totally digital, distributed business, almost overnight, with a new or overwhelming volume of digital traffic and a requirement to keep your business online 24×7.

In an effort to help companies, large and small, across industries transition to distributed work during the coronavirus crisis, we are offering six free PagerDuty licenses for six months for any business that isn’t already on PagerDuty. Our platform enables businesses to schedule a team of on-call responders, and to help them automatically find, troubleshoot, and rapidly solve any problems that could hurt their ability to serve customers. More information on our six-month free Starter Plan is available here. Businesses can use the coupon code “COVID-19” at checkout. We will soon be sharing a range of resources to help new users get up and running on this free plan. Whether you are a small restaurant dealing with online orders or a large enterprise fulfilling a consumer brand promise, PagerDuty can help you manage real-time, mission-critical work in minutes.

Finally, we signed the #StopTheSpread pledge and have made a donation to StopTheSpread.org in honor of responders everywhere. We encourage you to think about how you can help small businesses in your local community and support front line workers. As all of us adapt to the realities of COVID-19, we will continue to find ways to support the community around us. Together, we will emerge from this stronger. If we can help you in any way, please let us know.

The post PagerDuty Is for People: Supporting Our Community During COVID-19 appeared first on PagerDuty.

What’s G2Crowd and Why Does It Matter?

G2Crowd is a business software and services review website that leverages authenticated user reviews to enable and inform B2B purchase decisions by providing transparency through the voice of customers and end-users. The best thing about it? It has real reviews from real users instead of opinions from analysts.

The Fall 2018 Grid Report for Incident Management was recently released, ranking the top 10 incident management solutions on two axes: Market Presence and Customer Satisfaction—in other words, how many people use the platform and how successful the companies are.

Not only did PagerDuty rank highest on both Market Presence AND Customer Satisfaction, but: 

• 92 percent of users rated PagerDuty 4 or 5 stars
• 86 percent of users believe [the PagerDuty platform] is headed in the right direction
• 87 percent of users said they would likely recommend PagerDuty to others

Check out the full report for deeper insights, including competitive data on satisfaction ratings, market presence, feature comparisons, deployment and implementation, and much more.

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Since PagerDuty’s inception in 2009, forward-thinking Japanese businesses like Gree and Panasonic have joined the 10,000+ global companies that rely on PagerDuty to enhance and support digital operations. By combining event data, human response data, and machine learning, PagerDuty delivers real-time, intelligent workflows that can help prevent harmful incidents, such as e-commerce site outages, from impacting the business, as well as orchestrate more efficient and faster responses when issues occur.

JIG-SAW will leverage PagerDuty’s technology and services to help thousands of Japanese customers to improve real-time digital operations. PagerDuty’s platform for action enables IT operations and engineering teams to manage large batches of real-time data originating from multiple systems and make sense of that data, enabling teams to take appropriate actions quickly when there is the threat of downtime or poor-performing services. For example, PagerDuty can help an online retailer execute a one-day “flash sale” with minimal interruptions to optimize revenue generation for that event. Manufacturers using IoT devices can benefit from PagerDuty by detecting process problems and sending alerts to kick off remediation workflows with the right teams in real time. As a “horizontal” solution, PagerDuty can help any real-time digital business improve performance and mitigate risk.

A global leader in digital operations management, PagerDuty was named a Gartner Cool Vendor in 2018 and has a five-year history of supporting customers in the Japanese market. PagerDuty’s partnership with JIG-SAW underscores our commitment to the Asia-Pacific and Japan region to deliver best-in-class cloud services for one of the world’s largest and fastest growing IT markets. This partner agreement will enable PagerDuty’s platform to integrate with JIG-SAW’s own automatic operation platform to enhance operations management capabilities across JIG-SAW’s existing client base.

We look forward to seeing tremendous growth and collaboration from our partnership with JIG-SAW. To learn more about our joint efforts in Japan, please visit www.jig-saw.com

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