How-To: Twitter Trend Alert System

By Richard Cao | In Tech Talk, Use Cases & Solutions

Tags hacks, how-to, social media, twitter

Hi! My name is Richard and I am a software engineering intern on the Platform Team here at PagerDuty. In other times of the year,…

Twitter Killed The Call Center

By Zachary Flower | In Trends

Tags call center, customer success, customer support, Incident Management, NOC, Social, social media, twitter

Why External Variables Matter in Incident Management When it comes to incident management, it’s easy to fall into an insular mindset. We spend months planning…