Supercharge your Incident Resolution with Process Automation

By Nisha Prajapati | In Automation, Digital Operations, Digital Transformation, Process Automation, Use Cases & Solutions, Webinar

Tags budget cuts, delegate automation, engineer, engineering, incident resolution, MTTR, process automation, reduce costs

Work Where You Are: PagerDuty for Customer Service Plus Salesforce Service Cloud

By Hadijah Creary | In Customer Service, Customer Support, Digital Operations, Digital Transformation, Engineering, Thoughts, Use Cases & Solutions

Tags CSOps, Customer Service, Customer Service Operations, customer service teams, engineer, engineering, engineering teams, incident resolution, salesforce, salesforce service cloud

How to Build an Engineering Team

By Joseph Mandros | In Engineering

Tags engineer, engineering team, expertise, product team, Q&A, roles, software developer

In software development, the engineering team is the group of developers and managers responsible for the actual production and building of the given product or…