| In Best Practices & Insights, Customer Service, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Full Service Ownership, Incident Management & Response, Incident Management Best Practices, Integrations, ITOps, ITOps & Modern Ops, Modern Incident Response, Operations Health, Operations Performance, Use Cases & Solutions, Webinar
In the world of digital transformation, keeping the focus on the customer experience is paramount. Systems are complex and increasingly distributed, which makes it difficult…
| In Customer Service
Connection, empathy, and speedy responses are more important in the Customer Support world today than they ever have been before. I’m writing this while sitting…
Financial services institutions have been facing pressure to modernize their operations for years. But legacy architecture and processes—along with compliance regulations—have made rapid innovation difficult…
This article was previously published by Raconteur. Unmanageable workloads often have a knock-on effect on the customer experience (CX), and businesses can no longer afford…
The financial services sector in Australia has undergone seismic change recently with the rise of neo disruptors and a cashless society driven by the pandemic….
| In Integrations, Partnerships
We are delighted to announce our new PagerDuty integration for Salesforce Service Cloud. This integration empowers Customer Service, Engineering, and IT teams to proactively resolve…
Tuesday isn’t exactly the most exciting day of the week—unless you’re a taco devotee—but we Customer Success Managers (CSM) at PagerDuty always have something exciting…
| In Trends
It’s a new world order: Skynet has taken over. Just kidding. But it sometimes feels that way, doesn’t it? In the words of Marc Andreessen,…
We all know how important the customer service experience is. But getting customer service right is hard because it isn’t always easy to anticipate or…