Best Practices for Navigating the Cultural Shift to Service Ownership

By Hannah Culver | In Full Service Ownership

Tags service ownership

How to Standardize Service Ownership at Scale for Improved Incident Response

By Hannah Culver | In DevOps, Incident Management & Response, Webinar

Tags Best Practices, devops, digital operations, incident response, service ownership

Service ownership is a DevOps best practice where team members take responsibility for supporting the software they deliver at every stage of the development lifecycle….

How to Standardize Service Ownership at Scale for Improved Incident Response

By Nisha Prajapati | In DevOps, Digital Operations, Features, Full Service Ownership, Incident Management & Response, Incident Management Best Practices, Product, Tech Talk, Webinar

Tags Best Practices, developer, devops, full-service ownership, service dependencies, service ownership

Now Available on AWS Marketplace: PagerDuty® Runbook Automation and PagerDuty® Process Automation On Prem

By Inga Weizman | In Announcements, Automation

Tags AWS marketplace, runbook, runbook automation, service ownership

We are excited to announce that PagerDuty® Runbook Automation and PagerDuty® Process Automation On Prem are now available on the AWS Marketplace, the leading global…

Process binds technology and people in cloud maturity success

By Inga Weizman | In Analyst Reports, Cloud Migration, Digital Transformation, Full Service Ownership

Tags cloud maturity, cloudops, digital transformation, idc, service ownership

This is the final blog in our series focusing on CloudOps maturity, where we’ve been looking at the key findings from a recent IDC study,…

Services Like a Boss: Best Practices for Implementing and Maintaining Services Architecture

By Nisha Prajapati | In Digital Operations, Features, Full Service Ownership, Incident Management & Response, Incident Management Best Practices, Integrations, On-Call Life, Operations Health, Operations Performance, Product, Tech Talk, Technology, Webinar

Tags digital operations, digital services, full-service ownership, incident response, integrations, mind mapping, New Feature, operational maturity, Service Graph, service ownership, Services

Downtime is Everyone’s Problem: Creating a culture of ownership for IT issues

By Bianca Wood | In Full Service Ownership, ITOps & Modern Ops

Tags customer, it operations, service ownership

Let’s Talk: Full-Service Ownership

By Vivian Chan | In Full Service Ownership

Tags agile, cloud migration, developer, devops, digital operations, full-service ownership, service ownership, software development lifecycle

We recently surveyed 700 DevOps and IT practitioners around the world and found that more than 80% of organizations have experienced a significant increase in…

Reducing Operational Noise by Diving into a Legacy System

By Elizabeth Giles | In Engineering

Tags documentation, elixir, legacy system, scala, service ownership

In a story that will sound all too familiar to many developers, in early 2019, I picked up a Kanban ticket to update a legacy…