Work Where You Are: PagerDuty for Customer Service Plus Salesforce Service Cloud

By Hadijah Creary | In Customer Service, Customer Support, Digital Operations, Digital Transformation, Engineering, Thoughts, Use Cases & Solutions

Tags CSOps, Customer Service, Customer Service Operations, customer service teams, engineer, engineering, engineering teams, incident resolution, salesforce, salesforce service cloud

PagerDuty & Salesforce – New Features Release: Incident Objects

By Nisha Prajapati | In Best Practices & Insights, Customer Service, Customer Spotlight, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Engineering, Features, Incident Management & Response, Incident Management Best Practices, Integrations, Summit, Webinar

Tags Business Ops, CSOps, Customer Service, Customer Service Operations, pagerduty, PagerDuty Summit, pdsummit, PDSummit22, salesforce, salesforce service cloud

A “Single Source of Truth”: New Tools for Fast, Efficient Customer Service

By Hadijah Creary | In Customer Service

Tags CSOps, Customer Service, salesforce, salesforce service cloud

Customer-facing teams have their hands full doing whatever they can to address customer issues quickly. At PagerDuty, our goal is to ease the burden of…

Customer Service Ops – New Features Release

By Hadijah Creary | In Customer Service

Tags Customer Service, dashboard, incident response, salesforce, salesforce service cloud, silos, tickets

Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences…

What’s New: Introducing the PagerDuty App for Salesforce Service Cloud

By Jonathan Rende | In Integrations

Tags Customer Service, integrations, product, salesforce

In today’s world of digital everything, where customers are increasingly demanding instant updates when problems occur, it’s more important than ever to take immediate action….

Improve Customer Experiences & Collaboration Between Support and Engineering With Bidirectional Communication

By Inga Weizman | In Integrations, Partnerships

Tags collaboration, customer experience, Customer Service, customer support, integrations, partner, salesforce

We are delighted to announce our new PagerDuty integration for Salesforce Service Cloud. This integration empowers Customer Service, Engineering, and IT teams to proactively resolve…

What’s New: Related Incidents, Business Response, Mobile Status Dashboard, & New Integrations

By Alex Ware | In Announcements, Product

Tags digital operations, incident response, mobile, remote, salesforce

An always-on world requires a proactive and preventative approach to managing your digital operations. PagerDuty is proud to announce our latest release, which helps streamline…

PagerDuty Pulse | Q1 Release Notes | Driving Efficiencies and Working Remotely

By Priya Sony | In Best Practices & Insights, DevOps, ITOps

Tags devops, global events rules, ITOps, live call routing, related incidents, remote work, salesforce, service health dashboard

PagerDuty + Salesforce Service Cloud | Solutions Brief | PagerDuty

By Joseph Mandros | In Integrations, Partnerships

Tags cross-team communication, Customer Service, customer support, customer-impacting, real-time work, salesforce

PagerDuty Pulse | Q4 Release Notes

By Ancy Dow | In Best Practices & Insights, DevOps, ITOps

Tags developer platform, devops, ITOps, mobile app, salesforce, Services, Slack integration, zendesk

New PagerDuty Solution Lets Companies Get Ahead of Customer Issues by Unifying Customer Service, Engineering, and IT Teams

By Evelyn Chea

Tags Customer Service, integrations, salesforce, zendesk

New PagerDuty Solution Lets Companies Get Ahead of Customer Issues by Unifying Customer Service, Engineering and IT Teams New partnerships and integrations with Zendesk and…