Budgets in IT departments are tight these days, so proving a return on investment is essential for justifying or expanding a project. The good news…
| In Engineering
On-call is about more than just reducing mean time to acknowledge and mean time to resolve (MTTA and MTTR, respectively), it’s about improving the human…
Are we looking at the new normal now? In the last 18 months, organizations all over the world were compelled to undergo a rapid digital…
| In Digital Operations
As noted in this blog a couple of weeks ago, IDC interviewed PagerDuty customers to quantify the business value they gain from our platform. It…
| In Digital Operations
Many IT vendors claim to provide value and help organizations strengthen their digital operations, but we wanted to go a step further and quantify our…
| In Digital Operations
Dependence on digital business skyrocketed in the last year, with customers expecting seamless, always-on access to applications and digital services from any device, anywhere. This…
| In Engineering
I’ve had the privilege to be with PagerDuty since 2016, and in that time, I’ve seen a lot of change. I’ve seen the company evolve…
| In Digital Operations
Everybody puts value on work. But not all work is the same or valued in the same way. What if we told you there’s a…
| In Digital Operations
Recently, I wrote about an IDC business value study PagerDuty commissioned and shared some of the results from the research. In summary, after in-depth interviews…
| In Digital Operations
In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Additionally, the…