Modern digital businesses have a wide range of operational tools and technology to help operate their complex, distributed hybrid IT ecosystems and cloud services. However, often these tools exist in silos or toolsheds that operate without orchestration or interoperability. Tool sprawl within toolsheds creates complexity and can increase the toil of IT professionals with mundane and repetitive tasks needed to make tools work properly together.

These tools must interoperate as integral ‘toolchains’ to execute critical IT functions that can span different IT domains and skill sets when needed by the business. Automation has the potential to link toolsheds into toolchains, decrease toil and improve collaboration when deployed as an orchestration layer for everyone to use.

From this report you will better understand:

• How automation can create greater IT operational efficiencies, share knowledge and skills, and improve the overall agility of IT.
• Organizational shifts that help automation create an IT force multiplier.
• Approaches to IT process automation
• Research and market insights from 451 Research